Naomi Zhanel Kalter
Summary
I am a personable and energetic individual committed to delivering excellence in all facets of customer service and hospitality. Through my experience working at front desks I have acquired exemplary multitasking, management, and customer service skills. I am a dependable employee that has been recognized for my strong work ethic and ability to communicate.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The Inn at Sentry World
10.2023 - 07.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Strong understanding of other jobs within the lobby. Worked as a door and outfitter attendant when needed.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
Office of Meetings, Events, Conference Services
08.2019 - 05.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Arts - Theatre And Performance Studies
Saint Mary's College of California
Moraga, CA05.2022
High School Diploma -
Kettle Moraine High School
Wales, WI06.2018
Skills
- Time Management
- Meeting Scheduling
- Initiative-taking
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Office Organization
- Oral and writing communication
- Hospitality services
- Guest Relations
- Attention to Detail
Timeline
Front Desk Receptionist
The Inn at Sentry World
10.2023 - 07.2024
Front Desk Receptionist
Office of Meetings, Events, Conference Services
08.2019 - 05.2022
Bachelor of Arts - Theatre And Performance Studies
Saint Mary's College of California
High School Diploma -
Kettle Moraine High School
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