Naomi Lenae Tyler
Houston,TX
Summary
A versatile and results-driven professional well experienced in facility management and enhancing customer relations. Excellent in improving tenant, client, and customer satisfaction. Skilled at boosting sales revenue through outstanding communication and critical thinking. Experienced in preparing property agreements and driving operational excellence.
Overview
7
7
years of professional experience
Work History
Property Management Assistant
S2H Management
09.2023 - Current
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively. Usually within 1 business day.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution such as 1-3 days.
- Handled tenant complaints promptly and appropriately.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Introduced prospective tenants to types of units available and performed tours of premises.
Sales Associate
ADT Security
07.2022 - 09.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a comfortable and trusted environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
Store Manager
Little Caesars Pizza
02.2018 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication.
- Created schedules for every 2 weeks. created cashflow P&Ls for every 30 days.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Cypress Springs High School
Cypress, TX05.2021
Skills
Outstanding Communication skills
Preparing property agreements
Facility Management
Adaptable
Customer service-focused
Leasing and sales
Affiliations
- Seed 2 Harvest non-profit orginization
Timeline
Property Management Assistant
S2H Management
09.2023 - Current
Sales Associate
ADT Security
07.2022 - 09.2023
Store Manager
Little Caesars Pizza
02.2018 - 09.2022
High School Diploma -
Cypress Springs High School
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