NAOMI MANUELA NGABO NOUMEN
vilnius,Lithuania
Summary
Experienced and results-driven professional with a proven track record With 11- years of experience, I have honed my skills such as, project management, client relations, strategic planning. My ability in streamline processes, exceed sales targets, lead cross-functional teams has consistently delivered tangible results for employers.
I thrive in fast-paced environments where I can apply my strong problem-solving abilities and adaptability to drive success. Known for my excellent communication skills and collaborative approach, I have a demonstrated ability to build and maintain relationships at all levels of an organization. My passion drives me to stay current with industry trends and continuously seek opportunities for professional growth.
Looking to leverage my experience and skills to contribute to a dynamic team where I can make a meaningful impact.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Support Specialist
MODAFA
Cameroon
06.2019 - 08.2021
- Responsible for implementing the front end and dashboard of a mobile application the company was working on
- Prepared data analyses of the app and reports
- Implemented a chat board for forums and personal communications in the application
- Creating a performant database for the information to be processed.
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Performed regular maintenance checks on computer hardware components.
- Monitored system performance to ensure optimal operations.
- Assisted colleagues with complex IT problems or inquiries.
- Developed procedures for installation, configuration and testing of IT products.
- Maintained an inventory of all IT equipment in the organization.
- Responded promptly to service requests from staff members.
- Tested hardware components prior to deployment in production environment.
- Reviewed logs of system events for potential issues or threats.
- Evaluated existing applications for compatibility with new technologies.
- Removed and replaced old hardware during routine upgrades and system repairs.
Salesperson
El Super Market
Yaounde , Cameroon
02.2014 - 11.2017
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Maintained accurate records of customer interactions and transactions.
- Gathered data on competitors' pricing, products, and promotional activities.
- Conducted market research to identify industry trends and customer needs.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Waitress
Dairy Queen Grill & Chill
Douala , Camerron
10.2010 - 12.2013
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
Sales Associate
SANTA LUCIA Supermarket
DOUALA , LITORAL
02.2008 - 07.2010
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
Final Defense project in college
09.2021
- Implementing a mobile application called SENSI app, used to sensitize youths especially women on how to take care of their health
- Implementing a private chat and group chat with available doctors to attend to them privately for those who don't want to be exposed
- Made a full stack development myself, front end and backend with all the interfaces
- Successfully prepared the database and infrastructure performance and my report and had a good grade
- Member of student association of Computer sciences
- Managed a student project on creating the school software for easy management of school activities.
Education
Ordinary level in general science -
All Saint Bilingual College
Advances level in general science -
All Saints Bilingual College
Higher Technician Diploma -
African Institute of Computer Sciences
Bachelor of Engineering in Computer Science -
African Institute of Computer Science
Light engineering undergraduate -
Vilnius University
Skills
- MS Windows server
- Linux
- Microsoft excell
- Android studio code
- Sales Analysis
- Communication Skills
- very good
- Good
- very good
- very good
- Strategic planning
- Easy understand and swift
- Easy manipulation of computer and softwares
- Fast typing skills
- Strategic planning
- Easy understand and swift
- Easy manipulation of computer and softwares
- Fast typing skills
- Strategic planning
- Easy understand and swift
- Easy manipulation of computer and softwares
- Fast typing skills
- Inventory Control
- Retail loss prevention
- Strategic planning
- Easy understand and swift
- Easy manipulation of computer and softwares
- Fast typing skills
Certification
- 2020-09, Front end and design interface specialist, MODAFA
- 2021-11, Graduated as Software engineer, African Institute of CS
Personal Information
Title: IT project developer
Languages
- French, very fluent
- English, Very fluent
References
References available upon request.
Timeline
Final Defense project in college
09.2021
IT Support Specialist
MODAFA
06.2019 - 08.2021
Salesperson
El Super Market
02.2014 - 11.2017
Waitress
Dairy Queen Grill & Chill
10.2010 - 12.2013
Sales Associate
SANTA LUCIA Supermarket
02.2008 - 07.2010
Ordinary level in general science -
All Saint Bilingual College
Advances level in general science -
All Saints Bilingual College
Higher Technician Diploma -
African Institute of Computer Sciences
Bachelor of Engineering in Computer Science -
African Institute of Computer Science
Light engineering undergraduate -
Vilnius University
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