Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAOMI S. MASON

Round Rock,TX

Summary

Experienced hospitality manager (10+ years) with proven ability to manage food, beverage, and event operations, ensuring service and facility exceed clients’ expectations. Responsible, reliable, honest, knowledgeable, and technically savvy; the perfect candidate for your event team. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Catering Sales Representative

Smokey Mo’s BBQ
Cedar Park, TX
12.2021 - Current
  • Responsible for growing sales for full-service caterings and large group orders for 16 locations in Austin, San Antonio, and Conroe area
  • Building and maintaining relationship with current, former and potential clients
  • Organize client contacts for follow up communication via excel
  • Track catering sales on excel spreadsheet
  • Train, develop, and schedule catering team to run full-service events
  • Submitting weekly payroll for catering team
  • Design and utilize catering checklist and equipment forms
  • Customize catering menu within guidelines to fit clients’ needs

Restaurant Manager

Whataburger
Round Rock, TX
04.2021 - 12.2021
  • Demonstrated ability to work in a team environment with strong leadership skills
  • Brand Ambassador
  • Scheduled 90+ employees to meet forecasted sales
  • Managed large group orders, including but not limited to, onsite and offsite orders
  • Managed labor within/under labor goals to meet the labor budget
  • Daily/Weekly inventory
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.

General Manager

McAlister’s Deli, Saxton Group
Georgetown, TX
07.2018 - 04.2021
  • Managing all aspects of business operations in the restaurant
  • Manage marketing and all catering sales within our location
  • Scheduled shifts with management and staff, due to projection of sales and catering
  • Manage staff support and guest interaction
  • Manage quality and cleanliness of establishment
  • Use the company selection process to interview hourly employees
  • Train and develop hourly employees
  • Monitor and maintain al controllables
  • Ensure and implement plans to address opportunities for growth
  • Ensure proper security procedures to protect employees, guests and company assets
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.

Beverage Sales Manager

Max's Wine Dive
Austin, Texas
07.2017 - 07.2018
  • Maintained COGS in beverage program to maintain budget
  • Purchasing and weekly Inventory of beer, wine, spirits, and non-alcoholic beverages
  • Maintain and developed relationships with distribution reps
  • Worked closely with Event Sales Managers to build event beverage packages
  • Maintain operations between Front of House and Back of House Employees
  • Daily pre-shift huddles with servers and event staff
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Service Manager

Max's Wine Dive
Austin, Texas
02.2017 - 07.2017
  • Sales based on previous years and upcoming events and wrote schedule for FOH and event staff accordingly
  • Perform all opening and closing manager duties
  • Maintain operations between FOH and BOH
  • Present final bills for clients at the end of their event
  • Hold daily pre-shifts with servers and event staff of expectations and goals
  • Show all three event spaces to potential guests as discuss food and beverage packages
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Event/Catering Manager

Max's Wine Dive
Austin, Texas
10.2015 - 02.2017
  • Managing 10,000 sq ft
  • Of event space that was divided into 3 banquet rooms
  • Weekly Banquet Event Order meetings to go over all layouts, menus, special requests, and expectations of events
  • Meet hosts of events and verify itineraries and layout as stated on Banquet Event Order
  • Efficiently execute set up and break down of onsite and offsite events such as: cocktail parties, weddings, and business meetings
  • Monitor food preparation methods, portion sizes, garnishes and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • In charge of ringing all items for each event using Aloha POS system
  • Handled catering scheduling, ordered food and planned events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Bartender/Server

SHOOTERS BILLARDS & SPORTS BAR
Cedar Park, TX
03.2011 - 10.2015
  • Maintained lasting relationships with guests, creating regular strong customer patronage
  • Prepared and served beverages and food to patrons following regular recipes
  • Opened and closed bar
  • Anticipated guests’ needs to determine if additional service is needed
  • Operate Focus POS system
  • Clean and sanitize bar and equipment and replenish supplies
  • Trained Bartenders and Servers
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Education

University of New Mexico
Albuquerque, NM
2011

Skills

  • Highlights of Qualifications:
  • Outstanding communication skills
  • Customer focused
  • Building sales
  • Good financial analysis skills
  • Highly professional
  • Good organizational skills
  • Experience with various Point of Sale (POS) Terminals
  • Excellent at Conflict Management & Resolution
  • Microsoft Office – PowerPoint, Word & Excel, and E-Mail Platforms
  • Accurate in Accounting
  • Remarkable knowledge in customer care
  • Immense knowledge of sanitation guidelines
  • Design and comprehend instructions
  • Manage and resolve customer issues
  • Ability to multitask and prioritize work
  • Maintain confidentiality of all information
  • Ability to handle a wide variety of situations while in continuous contact with guests
  • Familiarity in various food and beverage environments and equipment
  • Easily embrace change
  • Continuous Improvement Strategies
  • B2B Sales

Certification

Food Manager Certificate TABC Certification

Timeline

Catering Sales Representative

Smokey Mo’s BBQ
12.2021 - Current

Restaurant Manager

Whataburger
04.2021 - 12.2021

General Manager

McAlister’s Deli, Saxton Group
07.2018 - 04.2021

Beverage Sales Manager

Max's Wine Dive
07.2017 - 07.2018

Service Manager

Max's Wine Dive
02.2017 - 07.2017

Event/Catering Manager

Max's Wine Dive
10.2015 - 02.2017

Bartender/Server

SHOOTERS BILLARDS & SPORTS BAR
03.2011 - 10.2015

University of New Mexico

Similar Profiles

CREATE PROFILE
NAOMI S. MASON