Summary
Overview
Work History
Education
Skills
Hi, I’m

Naomy Ayala

Davenport,FL
Naomy Ayala

Summary

Highly motivated and detail-oriented professional with a strong background in healthcare administration, customer service, or office support. Known for excellent communication skills, the ability to multitask in fast-paced environments, and a strong commitment to delivering high-quality service. Adept at using electronic systems, managing confidential information, and supporting team goals through collaboration and reliability. Seeking to contribute value and efficiency to a dynamic organization.

Overview

9
years of professional experience

Work History

Orlando Family Medical

Medical Receptionist
06.2024 - Current

Job overview

  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

OhioHealth Physician Group Primary Care

Medical Receptionist
01.2023 - 06.2024

Job overview

  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Helped patients complete necessary medical forms and documentation.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Jetblue Airways Corp

Call Center Representative
04.2022 - 01.2023

Job overview

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Results Cx

Call Center Representative
02.2019 - 04.2022

Job overview

  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.

Education

Florida Technical College
Lakeland, FL

MBC from Medical Billing And Coding
10.2021

Ramon Jose Davila
Davenport

Diploma from High School
08.2013 - 05.2016

Skills

    Fluent Bilingual Communication

    Microsoft Excel

    Efficient Record Keeping

    Data file transferring

    Advanced retouching

    Customer service

    Employee training

    OSHA compliance

    Heavy lifting

    Data entry experience

    Data entry

    Teamwork and collaboration

    Languages

    Spanish

    English

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