Summary
Work History
Overview
Education
Skills
Timeline
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Naomy Charles

Naomy Charles

Boynton Beach,FL

Summary

Team-oriented with a strong track record of establishing solid relationships with clients, co-workers, and administration. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Result-driven with a proven ability to maintain a positive attitude toward any situation.

Work History

Home Health Aide/Customer Service

Elder Alternatives
07.2020 - Current
  • Followed nutritional plans to prepare optimal meals.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Scheduled and coordinated medical appointments.
  • Documented vital statistics and coordinated with health care providers.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Improved patients' comfort with massage and application of topical treatments

Data Entry Specialist

London Approach
Boca Raton, FL
10.2020 - 11.2021
  • Corrected data entry errors to prevent duplication or data degradation.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Sent completed entries for evaluation and final approval.
  • Managed 300+ files per day.

Patient Care Representative

and Scheduling Department
02.2020 - 02.2021
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Handled prescription refill requests.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Scheduled approximately 500+ patients per week and made reminder calls
  • Reviewed each step of patient care and made proactive adjustments to avert issues

Customer Service Representative

Teleperformance
10.2018 - 04.2019
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Apple Representative

Teleperformance
05.2017 - 09.2018
  • Analyzed trends to document emerging issues.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Foods and Nutrition Representative

Bethesda Hospital
09.2016 - 05.2017
  • Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
  • Provided in-depth information on nutritional care to maximize health.
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.
  • Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
  • Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.

Overview

7
7
years of professional experience

Education

AA - Health Sciences

PBSC
Lake Worth, FL
06.2024

Certified Home Health Aide -

Elder Alternatives
Boca Raton, FL
07.2020

Certified EKG Technician -

Medcerts
Livonia, MI
05.2022

High School Diploma - undefined

Santaluces High School
2016

Skills

  • Knowledge of State Regulations
  • Clinical Quality Program Standards
  • Case Management
  • ADL Support

Timeline

Data Entry Specialist

London Approach
10.2020 - 11.2021

Home Health Aide/Customer Service

Elder Alternatives
07.2020 - Current

Patient Care Representative

and Scheduling Department
02.2020 - 02.2021

Customer Service Representative

Teleperformance
10.2018 - 04.2019

Apple Representative

Teleperformance
05.2017 - 09.2018

Foods and Nutrition Representative

Bethesda Hospital
09.2016 - 05.2017

AA - Health Sciences

PBSC

Certified Home Health Aide -

Elder Alternatives

Certified EKG Technician -

Medcerts

High School Diploma - undefined

Santaluces High School

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Naomy Charles