Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Naomy Cruz Alvarez

Orlando,FL

Summary

Highly-motivated employee with customer service, multitasking, time management abilities and desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Duke Energy
Florida, FL
02.2024 - Current
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Assisted customers in resolving issues with their accounts or orders.
  • Resolved customer complaints promptly by addressing the root causes of the issue.
  • Worked closely with other departments to resolve complex customer issues.

Customer Service Representative

Records on Time
San Juan, Puerto Rico
01.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with ordering, billing, request voids, exchanges.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developing communication messages and materials.
  • Providing technical assistance concerning health Medical Records and Billing programs.
  • Medical and Billing data gathering and record keeping.
  • Collaborate with external law firms and provide reports and data regarding cases of workers compensation, social security, and personal injury.

Team Lead

Records on Time
San Juan , PR
09.2023 - 10.2023
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Ensured compliance with company policies and procedures throughout the team.
  • Motivated staff through positive reinforcement techniques.
  • Analyzed data from various sources to identify trends or patterns in the services provided by my team.
  • Reviewed completed work to verify consistency, quality and conformance.

Record Retriever

Records on Time
San Juan, Puerto Rico
08.2022 - 01.2023
  • Maintained and updated records retrieval databases.
  • Performed research to locate requested documents.
  • Compiled relevant data from various sources including electronic databases, hard copy documents, and other media.
  • Analyzed legal documents to determine relevancy to a request.
  • Reviewed customer requirements and identified appropriate resources needed to fulfill them.
  • Coordinated with internal departments to ensure timely completion of requests for records retrieval services.
  • Identified potential issues that may arise during document retrieval processes and developed solutions accordingly.
  • Obtained, reviewed and summarized medical records at direction of trial attorneys, consulting outside experts and arranging for medical examinations when relevant to cases.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Input data into computer systems to support document and information retrieval.
  • Implemented new filing system and created updated forms.

Receptionist

Filament Hair Salon
San Juan , PR
07.2021 - 01.2022
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Created detailed reports on sales, inventory, cost of goods sold, and other expenses.
  • Performed daily reconciliations of cash accounts.
  • Generated daily/monthly balance sheets, income statements, and other financial statements.
  • Communicated with vendors regarding pricing, discounts, orders.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Call Center Representative

Screening Unit Corp.
San Juan, PR
07.2018 - 12.2019
  • Attended approximately 250 to 300 calls daily to offer health insurance benefits to customers.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Assisted in the implementation, and communication of benefits programs for clients.

Education

Bachelor of Arts - Kindergarten And Preschool Education

University of Puerto Rico - Bayamon
Bayamon, PR

Skills

  • Conflict Resolution
  • Problem Solving
  • Results Driven
  • Time Management
  • Communication
  • Bilingual (English/Spanish)
  • Data Collection
  • Document Analysis
  • Filing System Organization
  • Confidential Materials Handling
  • Typing and Word Processing
  • Goods Storage and Tracking
  • Report Generation
  • Inbound and Outbound Calling
  • Retail
  • Cash Flow Analysis
  • Costumer Service
  • Client Relations
  • High-Energy Attitude
  • Resilient
  • Team Player
  • Adaptability
  • Positive Language
  • Research
  • Microsoft Outlook

Accomplishments

  • Awarded an honorary mention by Records on Time in (February 2023) as Most Appreciated Employee.
  • Acting Team leader position (Sept. 2023- Oct. 2023)

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Customer Care Representative

Duke Energy
02.2024 - Current

Team Lead

Records on Time
09.2023 - 10.2023

Customer Service Representative

Records on Time
01.2023 - Current

Record Retriever

Records on Time
08.2022 - 01.2023

Receptionist

Filament Hair Salon
07.2021 - 01.2022

Call Center Representative

Screening Unit Corp.
07.2018 - 12.2019

Bachelor of Arts - Kindergarten And Preschool Education

University of Puerto Rico - Bayamon

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Naomy Cruz Alvarez