Naomy Herrera
Compton,CA
Summary
Recent Business Management graduate with 3+ years of experience in leadership, customer service, cash handling, as well as retail sales. Skilled in enhancing customer satisfaction, decision-making, and team performance. Eager to begin a career in the banking industry by providing exceptional customer service and making sure clients reach their financial goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Old Navy
20700 Avalon Blvd Space F19 Carson, CA 90746
07.2023 - Current
- Trained and mentored new staff on company policies and sales techniques.
- Led store operations and support team performance.
- Analyzed sales data to identify trends, improving product placement and promotions.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Led initiatives to improve customer service standards, enhancing overall satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Key Holder
Papaya Clothing
Torrance, CA
10.2022 - 05.2023
- Managed daily operations, ensuring store standards met company expectations.
- Assisted customers with purchases and returns.
- Trained new staff on customer service and operational procedures.
- Assisted in inventory management, maintaining accurate stock and organizational inventory.
- Assisted in inventory management, maintaining accurate stock levels and organization.
- Opened and closed the store: register and daily reports.
Education
Bachelor of Science - Business Management
California State University, Long Beach
Long Beach, CA05.2026
Skills
- Retail Operations
- Sales
- Customer service
- Cash handling
- Team leadership
- Decision-making
- Problem Solving
- Time Management
- Microsoft Excel, Word, Office
- Communication
- Inventory management
- Customer relationship building
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Assistant Manager
Old Navy
07.2023 - Current
Key Holder
Papaya Clothing
10.2022 - 05.2023
Bachelor of Science - Business Management
California State University, Long Beach