Naomy Ochoa
Sioux Falls,SD
Summary
Compassionate Healthcare Professional with experience in patient support and volunteer work. Developed strong relationships with diverse populations through bilingual communication, enhancing patient comfort and understanding. Recognized for contributions with awards for student and employee of the month, and completed CNA training, obtaining certification and bilingual qualification.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sanford volunteered
Gift shop
Sioux Falls, SD
02.2026 - Current
- Resolved customer problems through knowledgeable and friendly service, contributing to high satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Developed innovative ideas and solutions that improved team performance and outcomes.
McDonald’s
Mcdonalds
Sioux Falls, South Dakota
06.2025 - Current
- Proposed ideas and solutions that improved team collaboration and effectiveness.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Resolved customer problems with knowledgeable and friendly service, promoting high satisfaction levels.
Culver’s
Culvers
Sioux Falls, South Dakota
03.2025 - 06.2025
- Delivered attentive service to customers in-person and over the phone, enhancing overall experience.
- Executed customer transactions swiftly through point-of-sale systems, ensuring smooth operations.
- Managed cash, credit, and digital payments with precision, contributing to financial accuracy during shifts.
- Maintained clean and organized checkout areas for customer convenience.
Education
Jefferson Highschool
Sioux Falls, SD05-2026
College Course
Avera Academy
08.2026 - 05.2026
Certified Nursing Assistant - Certified Nursing Assistant
Central Technical
08.2025 - 05.2026
Skills
- Nursing home skills
- Hospital skills
- Patient care
- Caring skills
- Customer service
- Customer relations
- Time management
- Team collaboration
- Teamwork and collaboration
- Effective communication
- Verbal communication
- Active listening
- Bilingual
- Problem-solving
- Supervision and leadership
Languages
Spanish
Native/ Bilingual
English
Full Professional
Korean
Elementary
Portuguese
Elementary
Certification
- CNA certification
- Bilingual certification
Accomplishments
- Employee of the month
- Student of the month
- 3.5 gpa award
- Leadership award
Affiliations
- Soccer
- Basketball
- Spanish club
- Tutor
- Training Highschool freshman’s
- Writing
- Volunteering
References
References available upon request.
Timeline
College Course
Avera Academy
08.2026 - 05.2026
Sanford volunteered
Gift shop
02.2026 - Current
Certified Nursing Assistant - Certified Nursing Assistant
Central Technical
08.2025 - 05.2026
McDonald’s
Mcdonalds
06.2025 - Current
Culver’s
Culvers
03.2025 - 06.2025
Jefferson Highschool