Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Naomy Ojeda

Orlando,FL

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

5
5
years of professional experience

Work History

Sales Consultant Representative

Greenway Dodge Chrysler Jeep
Orlando, FL
05.2024 - Current
  • Identified opportunities for improvement within the sales department processes.
  • Provided customer service and support to clients regarding their inquiries and complaints.
  • Assisted customers with product selection, order placement and payment processing.
  • Maintained a database of customer contact information and preferences.
  • Resolved customer issues in a timely manner to ensure satisfaction levels remained high.
  • Conducted market research to identify potential new customers and target markets.
  • Participated in training sessions designed to enhance knowledge of products or services being sold.
  • Generated leads through cold calling and networking activities.
  • Performed data entry tasks related to sales activities.
  • Collaborated with colleagues from other departments on projects related to sales initiatives.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Prepared and delivered appropriate presentations on products and services.
  • Negotiated deals and handled complaints or objections.
  • Recommended, selected and located merchandise based on customer desires.

Brand Ambassador

Inktel Contact Center Solutions
Orlando, FL
01.2023 - 02.2024
  • Assist current customers and new relationships with product knowledge and purchasing products and/or services
  • Duties included processing orders, email correspondence, inbound calls and outbound calls, and data entry
  • Proper problem-solving and escalation; including documentation of customer issues, complaints, and claims
  • Managed customer accounts with technical support duties

Customer Service Representative

knights restoration
Orlando, FL
01.2020 - 03.2022
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

GED -

Orange Technical College
Orlando, FL
05-2023

Skills

  • CRM proficiency
  • Upselling products
  • Closing deals
  • Cold-calling
  • Territory Management
  • Revenue Generation
  • Interpersonal communication skills
  • Strategic Planning
  • On-site product demonstrations
  • Account Management
  • Client Service
  • Customer Service
  • Lead Generation
  • computer efficient
  • sales force
  • active listening
  • microsoft office
  • problem solving
  • time management
  • conflict resolution

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Sales Consultant Representative

Greenway Dodge Chrysler Jeep
05.2024 - Current

Brand Ambassador

Inktel Contact Center Solutions
01.2023 - 02.2024

Customer Service Representative

knights restoration
01.2020 - 03.2022

GED -

Orange Technical College

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Naomy Ojeda