Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Napolson Mat Rama

Napolson Mat Rama

Columbus,OH

Summary

Dynamic and results-oriented Certified Scrum Master with over 4 years of experience in the IT agile industry, specializing in customer-centric applications. Adept in Agile methodologies, with a proven track record of coaching teams to success. Seeking to leverage expertise in Agile coaching and a deep understanding of Agile principles to contribute to the growth and success of a forward-thinking organization as a Scrum Master.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Junior Agile Team Lead

Amazon
03.2022 - Current
  • Improve shareholder satisfaction to 95% by Q4 of 2023
  • Conflict Resolution: Act as mediator in resolving conflicts and disagreements within teams
  • Encourage constructive dialogue and facilitate consensus-building to maintain a positive team dynamic
  • Servant Leadership: dedicated to supporting and enabling team to excel
  • Actively listen to team members' concerns, provide guidance, and empower them to make decisions autonomously
  • Facilitation: Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
  • Create asafe environment for open communication, collaboration, and innovation
  • Obstacle Removal: Identify and eliminate impediments that hinder the team's progress
  • Work closely with stakeholders to address issues promptly and ensure smooth project execution
  • Coaching and Mentoring: Coach team members on Agile principles, practices, and methodologies
  • Encourage self-organization, accountability, and continuous learning within teams
  • Stakeholder Engagement: Foster strong relationships with stakeholders, ensuring alignment with project goals and priorities
  • Advocate for the team's needs and facilitate productive interactions between team and stakeholder
  • Continuous Improvement: Promote a culture of continuous improvement, encouraging the team to reflect on their processes and practices
  • Facilitate retrospectives to identify areas for enhancement and implement actionable improvements
  • Metrics and Reporting: Track Agile metrics such as velocity, burndown charts, and cycle time to monitor team performance and identify areas for optimization
  • Provide regular updates and reporting to stakeholders on project progress and outcomes
  • Lead cross-functional Agile teams in developing and delivering key projects within Amazon Fulfillment, ensuring alignment with organizational goals and priorities
  • Implement Agile methodologies including Scrum and Kanban to increase team productivity and adaptability to changing requirements, resulting in a 20% improvement in project delivery time
  • Facilitated daily stand-up meetings, sprint planning sessions, and retrospectives to foster transparency, collaboration, and continuous improvement
  • Mentored team members on Agile best practices, empowering them to take ownership of tasks
  • Collaborated closely with the Operations Manager, Site Leaders, stakeholders, and other teams to define project scope, prioritize tasks, and remove obstacles to ensure timely delivery of high-quality solutions.

Learning Coordinator

Amazon Fulfillment
11.2019 - 03.2022
  • Delivered 97% on-time CPT shipments ensuring completeness and efficient process handling
  • Worked with area managers and process assistants to monitor the progress of Tier 1 associates and adjust instructional strategies to determine an appropriate level of support for entry-level associates
  • Supported new hires by collating and interpreting new hire feedback to improve continuous improvement
  • Ensure questions, concerns, and suggestions from associates are addressed and conduct follow-up, if needed
  • Worked with Process assistants to ensure continuous improvement initiatives and operational objectives
  • Provided feedback to other providers to effectively address associate’s needs
  • Implemented new training initiatives for new hires such as online modules and interactive training to jumpstart the Amazon experience
  • Obtain voice of the customer (quantitative and qualitative) to capture service needs
  • Share information with leadership and cross-functional teams
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
  • Managed product staging to efficiently transfer items between receiving, storage, and shipping locations
  • Identified process improvement opportunities to maximize workflow while maintaining safety across the facility
  • Help support return-to-work safety guidelines, best practices, and standards for employees and cross-functional service teams.

Team Lead Brand Activation

Front Row Events
03.2017 - 11.2019
  • Operated the highest level of customer service by increasing client engagement and retention by 40%
  • Represented various wine and beer brands at a variety of market district stores and trade show events all over Ohio grocery stores
  • Recruit and maintain a team of 5-6 Field Marketing Ambassadors (FMA)
  • Utilize existing tactics and develop new best practices for hiring FMAs
  • Become a product, brand, and sampling expert to train FMAs best to be successful in the field, according to the FMA Performance Expectations
  • Build and maintain relationships with key account holders and clients
  • Traveled to store opening events to highlight client’s various products and value-added offerings
  • Spearheaded the flow of transporting sampling products and supporting materials
  • Oversaw, assessed, and evaluated product sales on the day of the event
  • Define and track campaign effectiveness and adjust strategy accordingly
  • Hire, train, and evaluate brand ambassador staff and supervise weekly activities
  • Maintained high customer approval ratings through dynamic service and exemplary customer support and communication.

Manager Housekeeping and Laundry

Lake-Med Care and Rehabilitation HCSG
02.2014 - 03.2017
  • Oversaw and led 30 laundry and housekeeping personnel in saving overhead costs by 20% in FY 2019
  • Responsible for the housekeeping and laundry operations of the 90-room facility and 30 associates
  • Oversaw procurement, cost control, payroll inventory, and optimized expenses
  • Inspected work to ensure proper standards of cleanliness and revised work schedules depending on the operation and occupancy forecast
  • Oversaw and coordinated general and deep cleaning tasks and preventive maintenance with the building services engineer and ensured proper records were kept, inspected rooms and public areas, and pointed out areas of improvement
  • Launched and oversaw recruitment, hiring, and onboarding of service staff ensuring the team is adequately trained and prepared for all daily assignments.

Education

Masters in Global Supply Chain Management -

University of Alaska
Alaska, Anchorage
05.2026

Bachelor of Business Administration in Supply Chain and Operations Management -

University of Akron
Akron
05.2015

Skills

  • Agile Methodology
  • Scrum Ceremonies
  • Backlog Management
  • Progress Tracking
  • Impediment Resolution
  • Communication
  • Collaboration
  • Adaptability
  • Customer Focus
  • Coaching and Mentoring

Certification

  • Scrum Master Certified (SMC), 06/01/23, 985432
  • Scrum Fundamentals Certified (SFC), 05/01/23, 976961

Timeline

Junior Agile Team Lead

Amazon
03.2022 - Current

Learning Coordinator

Amazon Fulfillment
11.2019 - 03.2022

Team Lead Brand Activation

Front Row Events
03.2017 - 11.2019

Manager Housekeeping and Laundry

Lake-Med Care and Rehabilitation HCSG
02.2014 - 03.2017

Masters in Global Supply Chain Management -

University of Alaska

Bachelor of Business Administration in Supply Chain and Operations Management -

University of Akron

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Napolson Mat Rama