Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Naporche Steele

St. Louis

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

10
10
years of professional experience

Work History

Property Manager

Eagle Point
10.2022 - Current
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Intake Representative

CareCore National
06.2021 - 08.2022
  • Developed rapport with clients and their families, providing reassurance and support during challenging times.
  • Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
  • Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
  • Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
  • Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed.
  • Maintained up-to-date knowledge of industry trends and changes in regulations, ensuring accurate information was shared with clients at all times.

Assistant Manager

TitleMax Financial
10.2018 - 06.2021
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in loans, reconciling cash receipts, or in performing services for customers.
  • Establish credit policies and operating procedures.
  • Confer with company officials to develop methods and promote business.
  • Establish and implement policies, goals, objectives, and procedures for store
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays advertising copy. \answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Use computers for various applications, such as database management or excel and pdf processing.

Registration Rep

Saint Louis University
01.2015 - 09.2018
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
  • Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
  • Completed documentation of care, hospital actions, and patient activities.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.

Education

High school diploma or GED - Business Account

Sanford Brown College
01.2010

High school diploma - undefined

Hazelwood East High school
01.2008

Skills

  • Payment collection
  • Property management
  • Property inspections
  • Customer service-focused
  • Multitasking
  • Patient care
  • Organizational skills
  • HIPAA compliance
  • Patient education

Section name

  • Willing to relocate: Anywhere
  • Authorized to work in the US for any employer

Timeline

Property Manager

Eagle Point
10.2022 - Current

Intake Representative

CareCore National
06.2021 - 08.2022

Assistant Manager

TitleMax Financial
10.2018 - 06.2021

Registration Rep

Saint Louis University
01.2015 - 09.2018

High school diploma - undefined

Hazelwood East High school

High school diploma or GED - Business Account

Sanford Brown College

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Naporche Steele