NaQiirah Owens
Asbury Park,NJ
Summary
Dynamic professional with extensive experience in front office operations at Allied Digestive Health. Expert in patient coordination and HIPAA compliance, successfully implementing process improvements that enhanced patient check-in efficiency. Known for exceptional communication skills and a commitment to delivering outstanding service, ensuring seamless care delivery and patient satisfaction.
Overview
3
3
years of professional experience
Work History
Surgical Scheduler
Allied Digestive Health
04.2025 - Current
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Supported administrative functions, including filing, scanning documents, and organizing medical records.
- Implemented process improvements that streamlined patient check-in procedures, enhancing overall patient experience.
- Coordinated surgical schedules to optimize patient flow and ensure timely procedures.
- Communicated effectively with patients to confirm appointments and provide pre-operative instructions.
- Collaborated with surgeons and medical staff to arrange necessary resources for each procedure.
- Monitored scheduling conflicts and adjusted timelines to accommodate urgent cases efficiently.
Medical Receptionist
Allied Digestive Health
02.2025 - 04.2025
- Assisted in menu planning, accommodating dietary restrictions and preferences of resident
- Monitored resident satisfaction, addressing concerns promptly to enhance dining experiences.
- Trained new staff on food service procedures and best practices for resident engagement.
- Participated in team meetings to discuss improvements in service delivery and resident feedback.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in processing insurance claims and verifying patient information for accuracy.
- Maintained electronic health records, ensuring compliance with privacy regulations and data integrity.
- Handled incoming calls and inquiries, providing exceptional customer service to patients and families.
Server/Bartender/ Activities Aide
Brightview Assisted Living
12.2023 - 06.2024
- Provided exceptional customer service to residents and families, ensuring a welcoming dining experience.
- Coordinated dining room setup and maintained cleanliness for optimal food service operations.
- Delivered meals efficiently while adhering to safety and sanitation standards.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Student Server
Seabrook
01.2023 - 07.2023
- Assisted in food preparation and service to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Learned menu items and ingredients to provide accurate information to customers.
Education
CNA
LTC Career Training
Neptune Nj08.2024
Howell High School
Howell Township, NJ06.2023
Skills
- Front office operations
- HIPAA compliance
- Patient coordination
- Insurance authorizations
Timeline
Surgical Scheduler
Allied Digestive Health
04.2025 - Current
Medical Receptionist
Allied Digestive Health
02.2025 - 04.2025
Server/Bartender/ Activities Aide
Brightview Assisted Living
12.2023 - 06.2024
Student Server
Seabrook
01.2023 - 07.2023
CNA
LTC Career Training
Howell High School
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