Naqiya Elliott
Griffin ,GA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Chat Member Service Representative
Virgin Pulse
09.2019 - 07.2023
- Responded to customer inquiries, resolving issues and communicating with customers through chat services in accordance with established service standards.
- Handled 75 customer service inquiries via chat per day and decreased response time to customers by 40% while maintaining consistent customer satisfaction ratings of 95%.
- Utilized in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports that accurately reflected customer feedback.
Claims Processor
Aramark
03.2014 - 08.2019
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding new claims processors to familiarize them with company procedures, policies, and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
Apple Technical Support Representative
Kelly Connect
05.2011 - 02.2014
- Resolved customer inquiries and escalated complex customer issues related to Apple hardware/software products by providing step-by-step technical support over the phone and email
- Troubleshoot and resolved difficulties with Apple hardware/software products using diligent problem-solving and technical analysis.
- Weathered over 150 customer inquiries a day with a 76% first-call resolution rate and significantly reduced customer wait times from 5 minutes to 2 minutes
Education
Bachelor of Science - Business Management
Clayton State University
Morrow, GA05.2025
Skills
- Strong interpersonal skills and the ability to adapt to a complex and changing environment
- Effective ability to communicate successfully in a user-friendly way via verbal and written correspondence Proficiency in Computer Applications (Windows MS Office etc)
- Working knowledge of tools such as Zendesk, Salesforce, Zoom, Confluence, Jira, and Teams
- 10 years of business call center and work-from-home experience
- Typing speed of 50 WPM
- 5 years of data entry skills
- Customer Data Confidentiality
- Livechat Messaging
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Chat Member Service Representative
Virgin Pulse
09.2019 - 07.2023
Claims Processor
Aramark
03.2014 - 08.2019
Apple Technical Support Representative
Kelly Connect
05.2011 - 02.2014
Bachelor of Science - Business Management
Clayton State University
Similar Profiles
Kimberly O'BarskyKimberly O'Barsky
Senior Account Manager at Virgin PulseSenior Account Manager at Virgin Pulse
Dylan RyanDylan Ryan
Client Success Manager at Virgin PulseClient Success Manager at Virgin Pulse
Kimberly O'BarskyKimberly O'Barsky
Senior Account Manager at Virgin PulseSenior Account Manager at Virgin Pulse
NAQIYA ELLIOTTNAQIYA ELLIOTT
Chat Member Service Representative at Virgin PulseChat Member Service Representative at Virgin Pulse
Gloria PuckettGloria Puckett
Machine Operator at CaterpillarMachine Operator at Caterpillar