Naquan Hill
Sanford,NC
Summary
Professional with strong experience in healthcare management. Skilled in optimizing practice operations, improving patient care, and implementing efficient systems. Strong focus on team collaboration and achieving results. Reliable and adaptable, excelling in dynamic environments. Skilled in leadership, communication, and financial oversight.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Medical Practice Manager
WakeMed Health
12.2024 - Current
- Streamlined operational processes across multiple locations, enhancing efficiency and patient satisfaction.
- Implemented best practices in staff management, resulting in improved team performance and morale.
- Developed strategic initiatives to optimize resource allocation, reducing overhead costs significantly.
- Led cross-functional teams in the execution of new healthcare programs, driving organizational growth.
- Increased patient satisfaction scores with timely follow-ups, addressing concerns, and providing exceptional customer service.
- Facilitated communication between clinical staff and administration teams to foster collaboration and shared decision-making in each practice.
Concierge Practice Administrator
iOBX
12.2023 - 12.2024
- Managed daily operations of a busy medical practice, overseeing administrative staff and ensuring efficient workflow
- Served as point person for patient complaints or concerns, resolving issues promptly while maintaining high levels of customer satisfaction
- Developed and maintained relationships with local healthcare organizations, fostering partnerships for collaborative care initiatives
- Managed guest inquiries, providing timely and accurate information on services and local attractions.
- Streamlined reservation processes, enhancing efficiency and improving guest satisfaction ratings.
- Coordinated transportation services for guests, ensuring seamless travel experiences.
- Trained new staff on concierge protocols and best practices to maintain service standards.
- Assisted with patient procedures in the operating room, utilizing fluoroscopy, ultrasound, and or arthroscopic devices.
Medical Practice Administrator
Chapel Hill Pediatrics and Adolescents
01.2023 - 11.2023
- Developed and implemented operational policies and procedures to optimize efficiency and compliance
- Managed the financial operations, including allocating, revenue cycle management, and financial reporting for a $11 million dollar per year practice
- Implemented and monitored quality assurance programs to maintain the highest standards of patient care
- Recruited, hired, and trained administrative support, and clinical support staff for multiple clinical locations
- Collaborated with clinical staff to enhance the patient experience, including appointment scheduling, check-in, and follow-up processes
Practice Manager
Lane and Associates Family Dentistry
05.2021 - 01.2023
- Increased production and collections by 60% in less than 12 months
- Trained and on-boarded new administrative and clinical team members
- Surpassed corporate productivity goals for 7 consecutive quarters
Chief Administrative Officer
Duke University
08.2019 - 03.2020
- Managed multiple departmental budgetary needs by analyzing program plans on both a short and long range basis including projecting possible levels of support from multiple sources of funding
- Oversaw day-to-day administrative operations, providing leadership and support to a team of over 100 professionals
- Developed and implemented efficient processes for data management, resulting in improved information accessibility and accuracy
- Collaborated with academic departments to identify their administrative needs and tailor solutions accordingly
Department Manager- Pediatric and Public Health
UNC Adams School of Dentistry
07.2014 - 08.2019
- Reduced departmental supply spending by 25% teaching staff to order more efficiently
- Increased collections by 34%, leading to increases in budget surplus
- Developed and implemented strategic initiatives to enhance public health programs, collaborating with interdisciplinary teams
- Oversaw budgeting, financial planning, and resource allocation to support departmental goals
- Ensured compliance with healthcare regulations, quality standards, and best practices in pediatric and public health
Division Manager- Midwifery Services
UNC Department of Obstetrics and Gynecology
07.2012 - 07.2014
- Facilitated business processes and operations by ensuring continuity of policies and procedures with division goals and objectives
- Compiled and summarized financial data to participate in budget analysis and forecasting
- Analyzed moderately complex business operations and financial statements, with the ability to make recommendations for approval
- Created a new database which helped to improved statistical tracking and revenue by over 54%
- Managed operations for providers at multiple locations, at times requiring travel
- Enhanced the divisions relations and performance at all clinical sites by spending approximately 20% of work schedule at off site locations
- Monitored faculty allotment and purchasing card activity for accuracy, reducing spending by 15%
Education
Executive Education - Nonprofit Financial Stewardship
Harvard Kennedy School
Cambridge, MA10.2020
Bachelor of Science - Technical Management in Business Information Systems
DeVry University
Naperville, IL06.2012
Certificate - Business Management
Colorado Technical University
Colorado Springs, CO09.2006
Skills
- Expertise in HIPAA compliance
- Health services management
- Operational efficiency management
- Workforce development
- Experience with electronic health record systems
- Team leadership
- Workforce productivity analysis
- Clinical partnership development
- Optimized resource utilization
- Patient-centered practice administration
- Critical thinking abilities
- Clinical process enhancement
Accomplishments
- Supervised team of 80 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 peers in the development of the Practice Manager Career Ladder.
- Achieved opening an 8th clinic location through effectively and proactively onboarding staffing and allocating clinical resources to support our mission of enhancing patient care and access .
Certification
- American College of Healthcare Executives - Sep 2025
- Certified Medical Practice Executive, Medical Group Management Association - 2024
- Leadership: Practical Skills Training - Mar 2022
- Patient Communications - Feb 2023
- Certified Emergency Medical Technician - Specialist - National Registry of Emergency Medical Technicians - 2008
- Top-Secret Security Clearance, United States Department of War - Oct 2003
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Japanese
Limited Working
Haitian Creole
Limited Working
Timeline
Regional Medical Practice Manager
WakeMed Health
12.2024 - Current
Concierge Practice Administrator
iOBX
12.2023 - 12.2024
Medical Practice Administrator
Chapel Hill Pediatrics and Adolescents
01.2023 - 11.2023
Practice Manager
Lane and Associates Family Dentistry
05.2021 - 01.2023
Chief Administrative Officer
Duke University
08.2019 - 03.2020
Department Manager- Pediatric and Public Health
UNC Adams School of Dentistry
07.2014 - 08.2019
Division Manager- Midwifery Services
UNC Department of Obstetrics and Gynecology
07.2012 - 07.2014
Bachelor of Science - Technical Management in Business Information Systems
DeVry University
Certificate - Business Management
Colorado Technical University
Executive Education - Nonprofit Financial Stewardship
Harvard Kennedy School