Quality and Efficiency Specialist
Addiction Recovery Care
- Coordinated with other departments to ensure efficient workflow processes.
- Generated reports to track performance metrics.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Participated in ongoing training and compliance activities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
- Defined team directions and provided guidance to members.
- Exercised versatility in fast-paced, agile work environments.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for management review.
- Trained and developed employees in effort to contribute to overall professional growth.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
