Naquan Williams
Joppa,MD
Summary
Dynamic Automotive Technician with extensive experience at Mobile Auto Services, excelling in vehicle diagnostics and electrical system repair. Proven track record of enhancing customer satisfaction through effective communication and quality control. Skilled in preventive maintenance and troubleshooting, consistently optimizing vehicle performance while fostering team collaboration and training junior technicians.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Automotive Technician
Mobile Auto Services
08.2025 - Current
- Diagnosed and repaired electrical systems, ensuring optimal vehicle performance.
- Conducted routine maintenance services including oil changes, tire rotations, and brake inspections.
- Utilized diagnostic equipment to identify malfunctions and recommend corrective actions.
- Assisted customers with service inquiries, enhancing overall satisfaction and trust.
- Maintained accurate records of repairs and services performed for each vehicle.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Trained new technicians on safety protocols and best practices for repair tasks.
- Implemented quality control measures to ensure compliance with industry standards in all repairs.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Retained accurate records of purchases, titles and sales.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Automotive Technician
Self Employed Services
04.2021 - 08.2025
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Improved customer satisfaction by providing precise and timely repair updates.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Streamlined service scheduling to minimize customer wait times.
- Assisted in selection of quality parts and supplies, ensuring repair durability.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Conducted safety inspections to comply with legal and company standards.
- Enhanced workshop safety by adhering to and promoting best practices.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Boosted team morale and productivity through effective communication and leadership.
- Streamlined parts inventory process, ensuring quick access to necessary components.
- Customized vehicles to owner specifications, enhancing driving experience.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Increased workshop efficiency with organization of tools and equipment.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Diagnosed and repaired electrical systems, ensuring optimal vehicle performance.
- Conducted routine maintenance services including oil changes, tire rotations, and brake inspections.
- Utilized diagnostic equipment to identify malfunctions and recommend corrective actions.
- Assisted customers with service inquiries, enhancing overall satisfaction and trust.
- Maintained accurate records of repairs and services performed for each vehicle.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Trained new technicians on safety protocols and best practices for repair tasks.
- Implemented quality control measures to ensure compliance with industry standards in all repairs.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Retained accurate records of purchases, titles and sales.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Consolidator
Panera Bread
09.1999 - 06.2021
- Coordinated shipment schedules to optimize delivery efficiency and reduce delays.
- Managed inventory levels to ensure accurate stock availability and minimize waste.
- Developed standard operating procedures for consolidating shipments, improving workflow consistency.
- Trained new staff on consolidation processes, enhancing team performance and productivity.
- Analyzed logistics data to identify trends and implement process improvements.
- Oversaw quality control measures for consolidated shipments, ensuring compliance with safety standards.
- Collaborated with cross-functional teams to streamline operations and enhance customer satisfaction.
- Led initiatives to integrate technology solutions, increasing operational efficiency in consolidation processes.
- Proactively addressed potential bottlenecks during busy periods by reallocating resources or modifying existing processes as necessary.
- Served as a subject matter expert within the organization for matters related to account reconciliations and intercompany transactions during the consolidation process.
- Updated company policies related to consolidation practices as needed, ensuring adherence to industry regulations and best practices.
- Managed multiple projects simultaneously, ensuring all deadlines were met while maintaining high-quality work standards.
- Developed comprehensive training materials for new team members involved in the consolidation process.
- Implemented system upgrades that significantly improved data integrity within the company''s centralized database used for consolidations.
- Mentored junior staff members on effective consolidation techniques, fostering a collaborative work environment focused on continuous improvement.
- Streamlined consolidation processes by implementing new software tools and procedures.
- Identified opportunities for process improvements, resulting in time savings and increased accuracy in financial reporting.
- Increased efficiency in the consolidation process by automating repetitive tasks.
- Enhanced communication between departments, ensuring accurate and timely reporting of financial data.
- Coordinated efforts among various departments involved in the preparation of consolidated financial statements, ensuring smooth collaboration throughout each phase.
- Conducted regular reviews of consolidation procedures to identify areas for further optimization, leading to increased process efficiency and reduced manual interventions.
- Collaborated with cross-functional teams to achieve accurate and timely financial consolidations.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Loaded and unloaded items from production line.
- Sorted and stacked finished items.
- Counted items to verify accuracy of orders.
- Labeled containers, container tags or products.
- Utilized adhesive labels and other materials to package items.
- Monitored inventory levels to report on shortages or excess.
- Adjusted machine settings to accommodate different items and packaging materials.
Delivery Driver
Need It Now Delivers
02.2020 - 04.2021
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Planned optimal delivery routes to ensure timely arrival and minimize fuel consumption.
- Maintained accurate delivery logs and documentation to support operational transparency.
- Communicated effectively with customers regarding delivery status and resolved issues promptly.
- Conducted vehicle inspections and performed routine maintenance to ensure reliability and safety.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Collaborated with warehouse staff to streamline package sorting and loading processes for faster deliveries.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Inventory Controller
Rite Aide
01.2006 - 2020
- Managed inventory levels to ensure timely replenishment and minimize stockouts.
- Conducted regular audits to maintain accuracy of inventory records and resolve discrepancies.
- Implemented process improvements that enhanced inventory tracking and reduced errors.
- Collaborated with suppliers to optimize order fulfillment and delivery schedules.
- Trained junior staff on best practices for inventory management and systems usage.
- Analyzed trends in inventory turnover to inform purchasing decisions and reduce excess stock.
- Led initiatives to streamline operations, resulting in improved efficiency across the department.
- Developed reports that provided insights into inventory metrics, supporting strategic planning efforts.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
- Assisted finance department with cost control measures by providing accurate reporting on inventory costs and usage patterns.
- Trained and supervised employees in inventory management best practices, improving overall team performance.
- Decreased stock discrepancies by regularly updating item master data to ensure proper classification and location assignments.
- Maintained compliance with industry regulations related to inventory control, warehousing safety standards, and reporting requirements.
- Ensured timely product delivery by closely monitoring lead times and coordinating with suppliers as needed.
- Optimized storage capacity utilization by reorganizing warehouse layouts according to product size, weight, and demand patterns.
- Improved interdepartmental communication regarding inventory needs through regular meetings and status updates.
- Performed data entry and completed proper paperwork.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reviewed established business practices and improved processes to reduce expenses.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and enforced detailed organization processes to increase quality and service standards.
- Organized records of vehicles, schedules and completed orders.
- Collaborated with manufacturing and supply chain management.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Integrated warehouse operations with existing and new business processes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Promoted brand at industry events and through ongoing networking efforts.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Parking Attendant
Central Parking Services
05.2002 - 07.2005
- Managed parking operations, ensuring efficient vehicle flow and customer satisfaction.
- Conducted regular inspections of parking facilities to maintain cleanliness and safety standards.
- Implemented improved ticketing processes, reducing wait times for customers significantly.
- Resolved customer inquiries and disputes promptly, fostering positive relationships with patrons.
- Trained new staff on parking procedures and safety protocols to enhance team performance.
- Monitored surveillance systems to ensure security of vehicles within parking areas.
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Kept parking lot usage orderly by enforcing parking regulations.
- Monitored parking space availability to direct customers to open spots quickly.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Directed patrons to designated parking spaces.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Issued parking citations to enforce parking regulations.
Education
No Degree - Automotive Engineering
Lincoln Technical Institute
Columbia, MDHigh School Diploma - Carpenter
Lake Clifton Easter High
Baltimore, MD06.2002
Skills
Vehicle diagnostics
Certification
Brake Technology
Timeline
Automotive Technician
Mobile Auto Services
08.2025 - Current
Automotive Technician
Self Employed Services
04.2021 - 08.2025
Delivery Driver
Need It Now Delivers
02.2020 - 04.2021
Inventory Controller
Rite Aide
01.2006 - 2020
Parking Attendant
Central Parking Services
05.2002 - 07.2005
Consolidator
Panera Bread
09.1999 - 06.2021
No Degree - Automotive Engineering
Lincoln Technical Institute
High School Diploma - Carpenter
Lake Clifton Easter High