Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Na'Quannah Davis

Indian Trail,NC

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
Indian Trail, NC
01.2024 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Logistics Specialist

Carvana
Concord, NC
11.2021 - 12.2023
  • Monitored freight costs to ensure compliance with company budget guidelines.
  • Organized and managed the inventory of all incoming and outgoing shipments.
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
  • Utilized software programs to track shipments from origin to destination.
  • Communicated regularly with customers regarding their orders status.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Improved lines of communication between company and customers.
  • Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.

Benefits Verification Specialist

Humana
Charlotte, NC
11.2020 - 11.2021
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Checked accuracy and completeness of benefits applications and documents.
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Evaluated efficiency and value of current benefit programs and made recommendations for improvement.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.

Sales Associate

Burlington Coat Factory
Charlotte, NC
05.2020 - 11.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, paymentpolicies and security practices.
  • Sent/Received Emails
  • Adhered to company initiatives and achieved established goals.
  • Reviewed files, recordings and other documents to obtain information to respond torequests.

Customer Service Representative

Big Air Trampoline Park
Charlotte, NC
03.2018 - 05.2020
  • I set up party events over the phone
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

East Mecklenburg High School
Charlotte, NC
06.2021

Some College (No Degree) -

CPCC
Charlotte, NC

Skills

  • Typing (40 wpm)
  • Microsoft Office
  • Microsoft Excel
  • Decision Making
  • Safety Practices
  • Ability to Use Positive Language
  • Patience
  • Time Management

Additional Information

In the past I went to CPCC, however, while completing early college courses I experienced some complications. I would appreciate if I could be considered for the position as it is the position that am seeking employment. My goal is to help this company achieve and main its excellence. Thank you for your understanding.

Timeline

Customer Service Representative

Concentrix
01.2024 - 08.2024

Logistics Specialist

Carvana
11.2021 - 12.2023

Benefits Verification Specialist

Humana
11.2020 - 11.2021

Sales Associate

Burlington Coat Factory
05.2020 - 11.2020

Customer Service Representative

Big Air Trampoline Park
03.2018 - 05.2020

High School Diploma -

East Mecklenburg High School

Some College (No Degree) -

CPCC

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Na'Quannah Davis