Summary
Overview
Work History
Education
Skills
Additional Information - Description
Timeline
Generic
Naquea Whitmore-Smith

Naquea Whitmore-Smith

Auburn,US

Summary

Experienced customer service specialist with a diverse background in customer service, furniture sales, housekeeping, delivery services, and debt collection. Skilled at building strong client relationships and efficiently resolving challenges. Currently transitioning into the travel industry as a network marketing professional, leveraging excellent communication and relationship-building skills to share a compelling vision for the future while adapting to dynamic environments.

Overview

11
11
years of professional experience

Work History

Marketing Representative

PlanNet Marketing
03.2023 - Current
  • Offer InteleTravel home-based business opportunity to those wanting to turn a passion for travel into a flexible source of income and reward
  • Build a PlanNet Rep organization, earning override commissions on representatives in the organization, who do the same worldwide

Independent Travel Advisor

InteleTravel.com
03.2023 - Current
  • Manage calendar and social media through CRM system
  • Cultivate and expand professional networks through targeted outreach, providing comprehensive support for new representatives entering the travel industry
  • Cultivate strong partnerships with InteleTravel representatives, providing mentorship and support to maximize business potential
  • Leverage advanced CRM systems to streamline client communications and optimize booking processes while maintaining detailed travel itineraries
  • Develop innovative travel solutions by leveraging industry partnerships and digital tools to create exceptional customer experiences

Housekeeping

South Sound Janitorial
05.2024 - 03.2025

Work site: Park Place Mental Health

  • Maintain cleanliness and safety in all areas of the facility
  • Log room conditions and report maintenance needs
  • Clean/sanitize and mop client restrooms
  • Sweep and mop client rooms
  • Collaborate with team to enhance service efficiency

Delivery Driver

Domino's Pizza
12.2022 - 04.2024
  • Safely delivered pizzas and other menu items to customers in a timely manner.
  • Provided excellent customer service and handled cash/card transactions accurately.
  • Maintained vehicle cleanliness and adhered to traffic laws for efficient delivery.
  • Assisted with in-store tasks, including food prep and order packaging.
  • Managed multiple deliveries while ensuring food quality and order accuracy.

Debt Collector

Transworld Systems Inc.
08.2021 - 08.2022
  • Contacted customers via phone to negotiate and secure payments on outstanding debts.
  • Maintained professional and empathetic communication while adhering to compliance regulations.
  • Recorded and updated account information accurately in company databases.
  • Worked with customers to create feasible repayment plans based on financial situations.
  • Met or exceeded monthly collection targets while ensuring positive customer interactions.

Home Department/Furniture Sales Specialist

Fred Meyer
03.2014 - 04.2019
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Ensured stockroom cleanliness and compliance with safety regulations.
  • Managed stockroom inventory by tracking, organizing, and maintaining accurate records.

Education

Job Readiness Program - Work Life Studies

Step-by-Step Dreams Work
Puyallup, Washington
05.2024

High School Diploma - undefined

Mt. Rainier High School
Des Moines, WA
06.2011

Nursing Assistant Certified Program -

Puget Sound Skills Center
SeaTac, Washington
06.2011

Skills

  • Interpersonal Communication
  • Emotional Intelligence
  • Time Management
  • Problem Solving
  • Digital Literacy
  • Adaptability
  • Customer Service
  • Organization
  • Health and Safety
  • Training and Development

Additional Information - Description

Dreams Work Job training and work experience opportunities help mothers gain the foundational concepts, skills, mindset, and work experience that they need to achieve goals of gainful employment. Women of Wholeness group brought the women of the program together in a supportive environment engaging in sessions connecting with Honesty, Openness, and Transparency.

Timeline

Housekeeping

South Sound Janitorial
05.2024 - 03.2025

Marketing Representative

PlanNet Marketing
03.2023 - Current

Independent Travel Advisor

InteleTravel.com
03.2023 - Current

Delivery Driver

Domino's Pizza
12.2022 - 04.2024

Debt Collector

Transworld Systems Inc.
08.2021 - 08.2022

Home Department/Furniture Sales Specialist

Fred Meyer
03.2014 - 04.2019

High School Diploma - undefined

Mt. Rainier High School

Job Readiness Program - Work Life Studies

Step-by-Step Dreams Work

Nursing Assistant Certified Program -

Puget Sound Skills Center
Naquea Whitmore-Smith