Naquelle Clark

In my role, I open and manage office operations each morning to ensure a smooth start to the workday. I answer and direct incoming calls, providing excellent customer service and support. My responsibilities include reviewing applications and resumes to identify qualified candidates and support the hiring process. I orient new hires, facilitating their onboarding and ensuring compliance with company policies. Additionally, I administer urine screenings as required, maintaining a drug-free workplace. I update employee information in the system to keep records accurate and up-to-date, and scan and upload documents into the company portal for efficient record-keeping. I generate quotes for potential customers, contributing to business growth, and process customer payments with accuracy. At the end of the workday, I issue payments to employees, ensuring timely compensation.

I assisted in facilitating support groups and educational sessions for individuals in recovery, offering emotional support and encouragement throughout their journey. I conducted one-on-one peer mentoring sessions, helping clients set goals and develop effective relapse prevention strategies. Additionally, I collaborated with a multidisciplinary team to create and implement individualized treatment plans. I diligently documented progress notes and upheld strict confidentiality of client information. My responsibilities also included administering medications and accurately recording these actions in the software system.

As an Amazon delivery driver, I safely operated delivery vehicles to transport packages to customers within assigned routes. I accurately followed delivery instructions, using GPS and route optimization tools to ensure timely and efficient deliveries. My responsibilities included loading and unloading packages, ensuring secure and organized placement in the vehicle. I consistently provided excellent customer service, handling inquiries and resolving delivery-related issues. I completed daily vehicle inspections to ensure safety and compliance with company policies, maintained accurate records of deliveries, mileage, and vehicle conditions, and adhered to traffic laws and safety regulations to consistently achieve on-time delivery targets. Additionally, I communicated effectively with dispatch and management to report any issues or delays and used handheld devices to scan and track packages, ensuring real-time updates and accurate delivery information.