Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Naquesia Lewis

Charlotte,NC

Summary

Dynamic customer service professional with extensive experience at Iqor, adept at enhancing customer satisfaction through effective problem resolution and relationship building. Proven ability to train staff and streamline operations, leveraging critical thinking and active listening skills to achieve optimal service quality and operational efficiency.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Iqor
06.2024 - 01.2025
  • Managed customer inquiries through multiple channels, ensuring timely and effective resolution.
  • Trained new team members on company policies and customer service best practices.
  • Developed strategies to enhance customer satisfaction and loyalty through personalized support.
  • Streamlined communication processes between departments, improving response times and service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Manager

Wendys Restaurant
06.2023 - 03.2024
  • Oversaw daily store operations, ensuring optimal efficiency and customer satisfaction.
  • Trained and developed team members to enhance service quality and operational effectiveness.
  • Implemented inventory management strategies to minimize stock discrepancies and reduce waste.
  • Analyzed sales data to identify trends, informing merchandising decisions and promotional strategies.
  • Managed scheduling and payroll processes, optimizing labor costs while maintaining staffing levels.
  • Developed and executed training programs focused on customer service excellence and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Shift Leader

Taco Bell
04.2015 - 06.2023
  • Supervised team operations to ensure quality and compliance with company standards.
  • Trained and mentored new staff on procedures and customer service excellence.
  • Managed inventory levels, reducing waste through efficient stock rotation practices.
  • Implemented process improvements that enhanced order accuracy and reduced wait times.
  • Coordinated shift schedules to optimize labor resources and maintain operational efficiency.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Education

GED -

Central Piedmont Community College
Charlotte, NC
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills
  • Scheduling
  • Staff training
  • Product sales
  • Product and service solutions
  • Reading comprehension
  • Proofreading

Timeline

Customer Service Representative

Iqor
06.2024 - 01.2025

Store Manager

Wendys Restaurant
06.2023 - 03.2024

Shift Leader

Taco Bell
04.2015 - 06.2023

GED -

Central Piedmont Community College
Naquesia Lewis