Naquiea Caesar
Inwood,WV
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Delinquency Control Counselor II
Navy Federal Credit Union
11.2023 - Current
- Held many executive job shadows to help leadership get a better understanding of current role.
- Decreased delinquency rates by implementing effective counseling strategies and techniques.
- Improved client repayment consistency through personalized debt management plans.
- Enhanced customer satisfaction by providing empathetic support and tailored financial advice.
- Collaborated with cross-functional teams to develop innovative solutions for delinquency control.
- Achieved successful repayment resolutions by negotiating payment arrangements with clients.
- Mitigated potential losses by proactively addressing early signs of delinquency in client accounts.
Registration Specialist/Cashier Specialist
Berkeley Medical
09.2019 - 10.2022
- Act as a financial advisor to help set payment plans to patients to cure delinquency.
- Negotiate different payment plans and options to best set up customers for success and predictable on time payment history.
- Collect on medical bill debt and bring the account current.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Call Center Specialist
Alorica
08.2018 - 12.2019
- To answer and navigate while getting answers for customers regarding their accounts.
- Having the ability to verify the customer and take payments over the phone and send electronic confirmation codes and receipts.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Met customer call guidelines for service levels, handle time and productivity.
Member Service Specialist
Sam's Club
11.2017 - 07.2019
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Top performer on upgrading memberships to maximum level.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Server
Red Lobster
09.2017 - 10.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Real Estate
Spruce School Of Real Estate Inc
WV08.2023
Organizational Leadership
John C. Maxwell Leadership Training
Richmond, VaBusiness Administration And Management
SUNY At Binghamton
Binghamton, NYDiploma -
Martinsburg High School
05.2017
Skills
- Financial Advisor
- BlueZone
- CACS
- Negotiator
- Loss Prevention Strategies
- Coaching and Mentoring
- Workflow Processes
- Professional Relationships
- Billing Adjustments and Refunds
- Motivational Leadership
- Sales and Upselling
Community Volunteer Work
- Outreach to the homeless of the community quarterly assisted with the local church.
- Volunteer with mission trips and field trips with the youth.
Professional Reference
Jomin Mujar, Account Manager Coverall US
+1 (804) 300-6771 Jominmujar49@gmail.com
Debbie Benjamin, Senior Scientific Writer
+1 (804) 551-4686 Debbie.w.benjamin@gmail.com
Timeline
Delinquency Control Counselor II
Navy Federal Credit Union
11.2023 - Current
Registration Specialist/Cashier Specialist
Berkeley Medical
09.2019 - 10.2022
Call Center Specialist
Alorica
08.2018 - 12.2019
Member Service Specialist
Sam's Club
11.2017 - 07.2019
Server
Red Lobster
09.2017 - 10.2018
Real Estate
Spruce School Of Real Estate Inc
Organizational Leadership
John C. Maxwell Leadership Training
Business Administration And Management
SUNY At Binghamton
Diploma -
Martinsburg High School
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