NaQuincey Kimbrough
Columbus,GA
Summary
With a diverse range of work experiences, consistently showcasing adaptability to change. Dedicated team player committed to investing necessary time and effort to accomplish tasks effectively. Proven exceptional interpersonal skills by interacting with customers in person, over the phone, and through technology. Consistently displaying proactive approach to learning and problem-solving while adhering to organizational policies and procedures. Eager to secure a position with a company that fosters professional growth and offers long-term career prospects.
Overview
27
27
years of professional experience
Work History
Education Specialist
Enrichment Services Program Inc.
05.2024 - Current
- I help optimize teachers’ instruction and students’ progress in school
- By working closely with classroom teachers, school administrators, students, and even their parents or guardians to improve the quality and delivery of students’ education
- May work in the classroom, administrative offices, remote locations, or a combination of all three
- Observing teachers and students in the school
- Determine changes to curriculum and instructional methods
- Analyze student assessments and performance
- Communicate student development and progress to parents and guardians
- Help teachers improve their teaching methods
- Advocate for families which involves representing, defending, and promoting the rights and interests of clients to ensure they have access to resources, services, and fair treatment
- Supervisor: Sabrina Stephens, Education Manager
Early Head Start Teacher III
Enrichment Services Program Inc.
09.2018 - 05.2024
- Develop and implement daily lesson plans and daily schedules
- Develop, organize, and maintain learning centers within the classroom
- Organize classroom according to developmental levels and individual needs of the infant or toddler ensuring: the development of trust and emotional security; opportunities to explore a variety of sensory and motor experiences
- Promote the development of secure relationships with infant/toddlers assigned by assuring primary and continuity of care
- Implement the EHS curriculum and Head Start Performance Standards for Early Head Start classrooms
- Feed infants according to their home schedule, hold them every time they are fed, and share information about their eating with their parents daily
- Begin family-style dining with toddlers when they are ready and implement it according to program policy and procedures, and EHS Performance Standards
- Involve parents in all aspects of the classroom
- Greet parents and children pleasantly and appropriately, ensuring a smooth transition into the center, a positive home-center connection, and a family partnership
- Maintain order by using a positive approach to behavior management
- Recruit volunteers and solicit In-kind contributions
- Maintain cleanliness of classrooms and adjoining restrooms
- Serve as an advocate for the Head Start Program, families, and children
- Assist with mandated screening & assessments of the children
- Complete daily health & anecdotal observations of children
- Attend meetings, training, and workshops as required
- Complete home visits and parent-teacher conferences a minimum of twice a year
- Perform other duties as assigned
- Supervisor: Winston Jackson, Center Manager
Fraud Inbound Agent/ Customer Service
TSYS
08.2016 - 07.2020
- Utilized persuasive negotiation skills when needed, resulting in the successful retention of customers considering cancellation.
- Handled time-sensitive inquiries effectively, minimizing delays between customer requests and appropriate resolutions.
- Contributed to a reduction in wait times by handling calls efficiently without compromising quality of service.
- Maintained accurate records of all customer interactions in the company''s CRM system, ensuring seamless follow-up on unresolved issues.
Teacher Assistant
Enrichment Services Program Inc.
10.2013 - 09.2018
- The incumbent works collaboratively with the classroom teacher to establish, maintain, and manage classroom activities
- Maintain order by using positive approaches to behavior management, and the use of essential mental and physical functions
- Supervisor: Richard Wells, Center Manager
Customer Service Support
T-Mobile
01.2011 - 12.2014
- Responsibilities include answering inbound calls, selling a company's services or products, and responding to complaints
- Handled complaints, concerns, grievances, and appeals according to company processes, listened to customers, and showed empathy and care
- Took actions to solve queries professionally, following department procedures and escalating to supervisors where appropriate
- Educate customers on product or service features and benefits
- Manager: James Scott
Lead Teacher
Phenix City Head Start
07.2009 - 05.2012
- Followed, adapted, and properly wrote lesson plans, utilizing appropriate teaching strategies
- Performed child assessments and kept records of progress
- Maintained effective classroom management to promote a safe and orderly learning environment for children
- Monitored students' work and progress and provided feedback to students and parents
- Maintained accurate documentation/anecdotal notes on students for data entry to produce reports as needed
- Participated in training, staff meetings, parent/teacher conferences, home visits, and student performances
- Supervisor: William Daniels, Center Director
Fulltime Substitute Teacher
Phenix City Head Start
08.2006 - 05.2009
- Followed or adapted lesson plans appropriately, utilizing appropriate teaching strategies
- Maintained effective classroom management to promote a safe and orderly learning environment
- Monitored student work and progress and provided feedback to students and parents
- Maintained accurate documentation/anecdotal notes on students for data entry to produce reports as needed
- Supervisor: William Daniels, Center Director
Line Cook Leader
Lieutenant’s Diner
06.1998 - 10.2003
- Kept kitchen and merchandise clean, stocked, and rotated
- Placed weekly work supply stock orders
- Operated register and equipment efficiently
- Properly secured products according to company policy and procedures
- Practiced positive customer service skills
- Supervisor: Leigh Nelson
Cashier
Arby’s
04.1998 - 07.1998
- Responsible for operating cash register, processing customer payments, bagging customer goods, etc
- Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service
Education
Master - Early Childhood Education Leadership
University of Arizona Global Campus
Chandler, AZ03.2022
Master - Psychology
University of Phoenix
Tempe, AZ07.2019
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ08.2017
Associate of Arts- Professional Focus -
University of Phoenix
Tempe, AZ03.2014
High School Diploma -
Harris County High School
Hamilton, Ga05.1997
Skills
- Communication
- Customer Service
- Problem-Solving
- Time Management
- Patience
- Telephone Operation
- Filing
- Bookkeeping
- Microsoft Office
- Managing Office Equipment
- Basic Mathematical Concepts
- Customer and Employee Inquiries
- English Language Communication
- Store Equipment Operation
- Leadership trained
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Organizational skills
Certificatesandlicenses
- Child Development Associate, 05/01/11
- Georgia Master Cosmetologist, 08/01/04
Timeline
Education Specialist
Enrichment Services Program Inc.
05.2024 - Current
Early Head Start Teacher III
Enrichment Services Program Inc.
09.2018 - 05.2024
Fraud Inbound Agent/ Customer Service
TSYS
08.2016 - 07.2020
Teacher Assistant
Enrichment Services Program Inc.
10.2013 - 09.2018
Customer Service Support
T-Mobile
01.2011 - 12.2014
Lead Teacher
Phenix City Head Start
07.2009 - 05.2012
Fulltime Substitute Teacher
Phenix City Head Start
08.2006 - 05.2009
Line Cook Leader
Lieutenant’s Diner
06.1998 - 10.2003
Cashier
Arby’s
04.1998 - 07.1998
Master - Psychology
University of Phoenix
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts- Professional Focus -
University of Phoenix
High School Diploma -
Harris County High School
Master - Early Childhood Education Leadership
University of Arizona Global Campus
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