Naqwai Davis

• Supervise a team of project managers, data analysts and associate contact center director (survey operations division); providing staff training, guidance, staff evaluation and work assignment.
• Oversee operations for regulatory and quality improvement healthcare surveys, ensuring client SOWs, key deliverables and timelines are met at the highest service level.
• Monitor office workflow and administrative processes to keep operations running smoothly. Provide corrective feedback to achieve daily and long-term goals.
• Develop and foster collaborative relationships with clients, internal departments, vendors and key stakeholders.
• Analyzing qualitative and quantitative data, to identify and proactively problem solve discrepancies and potential barriers in survey administration.
• Create reports and present survey findings to clients, leadership, and other key stakeholders.

Key Accomplishment(s): Authored analysis reports, including executive summary for five (5) different surveys across 16 Health Plans in the state of California.

• Supervised a clinical team of registered nurses; provided training, evaluation and coaching to improve performance.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw and managed complex projects (HEDIS) and outreach efforts that focused on disparities in health and clinical gap closure.
• Collaborated with internal partners, stakeholders, and external vendors to ensure all project deliverables and timelines were met.
• Analyzed HEDIS and CAHPS data, prepared reports and presentations, and presented findings to the Hennepin County Board, internal stakeholders, and the Quality Clinical Outcomes Committee.
• Created customized HEDIS data reports for the MN Department of Health, MN Department of Human Services and Minnesota Community Measurement.
• Transformed the HEDIS project by implementing new processes and process improvements.

Key Accomplishment(s):

• Spearheaded Hennepin Health’s implementation of supplemental data, which increased compliance by up to 100% for select metrics, while also reducing the burden of chart reviews.
• Streamlined Hennepin Health’s over-read process, which resulted in passing Medical Record Review Validation on the first round for two consecutive years.

• Managed complex projects (HEDIS); created project plans, training materials, and supervised clinical staff.
• Analyzed HEDIS data and created reports for the Hennepin County Board and Quality Management Committee that identified HEDIS results and opportunities for improvement.
• Led the Dental Access Improvement Project for Hennepin County; a statewide initiative focused on improving dental rates for Medicaid Special Needs Basic Care (SNBC) recipients.
• Created provider toolkits which helped tackle barriers to care and increase dental utilization.
• Managed the Well Child Visit Outreach project; created data specs, assigned outreach calls to staff, analyzed the data and conducted reporting.
• Created Postcards for the Rewards for Health program, which focused on increasing preventative care (Mammograms, Cervical Cancer Screenings and Diabetic Care) for all Medicaid Recipients.

Key Accomplishment(s): Nominated for Hennepin County Continuous Improvement Award for leadership on HEDIS project.

• Project manager for mass provider data projects in support of TRICARE East bid.
• Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
• Performed root-cause analysis on data-related system problems to recommend or execute corrective action.

• Subject matter expert for physicians/medical groups, network management, market medical directors and other key stakeholders in the Central Market (8 states); fielding questions and researching/resolving issues regarding quality measurement programs.
• Educated and met with physicians/medical groups on suite of quality measurement programs, working with them to understand their needs, develop proactive solutions and help them close gaps in care to improve quality metric scores.
• Consulted with internal team, leadership and stakeholders on established best practices and process improvements.
• Implementation manager for all Premium Program content and projects on UnitedHealthcareOnline.com.

• Executed provider contracts; loaded health plan data into internal databases and set up provider billing structure.
• Completed quality reviews for designs, codes, test plans and documentation methods.
• Created/Installed macros to improve efficiency and time of loading health plan data.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to learn quickly and adapt to new situations.