Shamara Altidor
Orlando
Summary
Dynamic professional with a proven track record in housekeeping and guest relations at Crown Plaza Hotel. Skilled in maintaining high standards of cleanliness and sanitation, enhancing guest satisfaction by 30%. Adept in teamwork and customer service, fluent in English and Spanish, ensuring top-notch hospitality and safety compliance.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Housekeeper
Holiday Inn
12.2023 - 12.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Front Desk Receptionist
Crown Plaza Hotel
02.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Housekeeper
Crown Plaza Hotel
11.2017 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
High School Diploma -
Boyd .H. Anderson High School
Fort Lauderdale, FL06-2011
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Guest relations
- FLUENT IN english and spanish
- Exceptional communicator
- Professional and courteous
- Team support and collaboration
- Multitasking and prioritizing
- Time management
Timeline
Housekeeper
Holiday Inn
12.2023 - 12.2024
Front Desk Receptionist
Crown Plaza Hotel
02.2021 - 01.2022
Housekeeper
Crown Plaza Hotel
11.2017 - 06.2020
High School Diploma -
Boyd .H. Anderson High School
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