Detail-oriented and highly motivated professional with over 20 years of experience in quality assurance, electrical testing, and customer service in the rail and manufacturing industries. Track record of maintaining stringent quality standards delivering consistent results. I am seeking to bring proven technical expertise, leadership, and a commitment to excellence to a dynamic team within a forward-thinking organization.
Perform dimensional inspection on components using calipers and CMM
· Develop and edit CMM programs for gearbox and switch machine base measurement
· Manage discrepant materials and document quality control processes
· Inspect railroad braking systems, signals, and safety equipment
· Provide exceptional customer service through daily high-volume calls and email correspondence
· Create and process shipping authorizations and maintain customer interaction logs
Microsoft Office Suite (Word, Excel, Outlook, Teams)
SAP (System Application and Products) – Proficient User
Certified IPC Specialist (IPC/WHMA-A-620), November 2023
Quality Assurance & Inspection
Coordinate Measuring Machine (CMM) Operation & Programming
Customer Service & Communication
Microsoft Office Suite (Word, Excel, Outlook, Teams)
SAP (System Application and Products) – Proficient User
Certified IPC Specialist (IPC/WHMA-A-620), November 2023
Quality Assurance & Inspection
Coordinate Measuring Machine (CMM) Operation & Programming
Customer Service & Communication
Leadership & Team Management
Training & Mentoring
Multimeter & Electrical Troubleshooting
Positive Attitude & Strong Work Ethic
Multimeter & Electrical Troubleshooting
Positive Attitude & Strong Work Ethic