Narada Lewis
Jacksonville,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Service Lead Manager
Home Depot
01.2019 - 02.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored customer service operations to assess agent performance and provide feedback.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Fielded customer questions and complaints and rectified issues.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
Customer Service Manager
Target
03.2015 - 08.2018
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Monitored customer service operations to assess associate performance and provide feedback.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Specialist
Lowe's
06.2009 - 11.2014
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Increased efficiency and team productivity by promoting operational best practices.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Ship Serviceman
US Navy
05.2004 - 06.2009
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Reviewed order data to verify transactions and shipping dates.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Mentored and supervised 15 personnel within unit, providing positive guidance for professional and personal development.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts - Business And Managerial Economics
University of Everest
Jacksonville,FL05.2013
High School Diploma -
Lee County High School
Leesburg, GA05.2004
Skills
- Opening and Closing Procedures
- Staff Training
- Operational Standards
- Front-End Supervision
- Overseeing Logistics
- Overseeing Employees
- Materials Planning and Logistics
Timeline
Service Lead Manager
Home Depot
01.2019 - 02.2023
Customer Service Manager
Target
03.2015 - 08.2018
Customer Service Specialist
Lowe's
06.2009 - 11.2014
Ship Serviceman
US Navy
05.2004 - 06.2009
Associate of Arts - Business And Managerial Economics
University of Everest
High School Diploma -
Lee County High School
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