Naraly Bucio-Morales
Summary
Dedicated Admin Associate with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and bank statements. Methodical and highly organized with good prioritization and planning abilities.
Overview
7
7
years of professional experience
Work History
Administrative Associate
Proyecto Pastoral
04.2022 - Current
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Barista
Starbucks
06.2021 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Educational Meetings With USC
Para Los Niños
03.2020 - 12.2020
- Monitored event activities and resolved technical glitches.
- Designed event specifications to meet organizational needs and objectives.
- Developed creative themes for events and created related activities to engage attendees.
- Developed and distributed event surveys to gather feedback and assess event success.
- Attended informational sessions in regards to health, activities that can be done with kids, and expand ones professionalism in the work area
Junior Staff Member
Boys And Girls Club
08.2016 - 10.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with parents, kids and other staff members.
- Greeted parents and guests and assisted with variety of questions to foster exceptional service.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Waitress
Villas Restaurant
09.2016 - 08.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
No Degree - CADV
California State University - Northridge
Northridge06.2024
High School Diploma -
Felicitas And Gonzalo Mendez High School
Los Angeles, CA06.2020
Skills
- Customer Service
- Strategic Planning
- Invoice Processing
- Inventory Management
- File Organization
- Presentation Preparation
- Scheduling Appointments
- Team Collaboration
- Professionalism
- Problem Solving
- Program Files Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Administrative Associate
Proyecto Pastoral
04.2022 - Current
Barista
Starbucks
06.2021 - 02.2022
Educational Meetings With USC
Para Los Niños
03.2020 - 12.2020
Waitress
Villas Restaurant
09.2016 - 08.2017
Junior Staff Member
Boys And Girls Club
08.2016 - 10.2018
No Degree - CADV
California State University - Northridge
High School Diploma -
Felicitas And Gonzalo Mendez High School
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