Narasimha Rao Prattipati
Irvine,CA
Summary
Accomplished Sr Infrastructure Manager at First American Financial Corp, adept in operations management and conflict resolution. Spearheaded disaster recovery plans and optimized team performance, enhancing infrastructure integrity and compliance. Proven track record in database administration and fostering customer relations, achieving significant improvements in team efficiency and project execution.
Overview
23
23
years of professional experience
Work History
Sr Infrastructure Manager
First American Financial Corp
05.2015 - Current
- Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Ensured compliance with industry regulations and company policies, reducing potential risks and liabilities.
- Established key performance metrics to monitor infrastructure health and identify areas for improvement.
- Optimized resource allocation by closely monitoring project budgets and adjusting as needed to maintain financial goals.
- Worked in team-driven environments and communicated effectively with stakeholders.
Command Center Manager
First American Financial Corporation
01.2008 - 05.2015
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Optimized resource allocation to meet fluctuating demands, ensuring smooth center operations without overstretching budget.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Command Center Team Lead
First American Financial Corporation
01.2004 - 01.2008
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
Command Center Senior Database Administrator
First American F
07.2002 - 12.2003
- Created and updated database designs and data models.
- Set up and controlled user access levels across databases to protect important data.
- Developed scripts and processes for data integration and maintenance.
- Modified databases to meet needs and goals determined during planning process.
- Resolved complex technical issues promptly, minimizing disruptions to daily operations of the organization.
- Championed best practices across the organization, leading to a consistent approach to database management and security measures.
- Served as a mentor to junior administrators, fostering professional development and skill growth within the team.
- Collaborated on cross-functional teams to integrate various databases and optimize overall system performance.
- Performed root cause analysis on recurring issues, developing long-term solutions to prevent future occurrences.
- Ensured high availability of critical databases by implementing proactive monitoring and disaster recovery strategies.
Education
Bachelor of Science -
Bharat Engineering College
Chennai06-1990
Skills
- Hardware and software maintenance
- Operations management
- Conflict resolution
- Database troubleshooting
- Database administration
- ITIL framework
Timeline
Sr Infrastructure Manager
First American Financial Corp
05.2015 - Current
Command Center Manager
First American Financial Corporation
01.2008 - 05.2015
Command Center Team Lead
First American Financial Corporation
01.2004 - 01.2008
Command Center Senior Database Administrator
First American F
07.2002 - 12.2003
Bachelor of Science -
Bharat Engineering College
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