Narcedalia Arroyo
Longview,TX
Summary
Dynamic and detail-oriented professional with a proven track record at Christus Trinity Clinic, adept at enhancing patient flow and optimizing operations. Demonstrates exceptional communication skills and a collaborative spirit, effectively managing teams and fostering a positive work environment. Skilled in bilingual support. Consistently achieving significant improvements in patient satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Practice Manager
Christus Trinity Clinic
10.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed team of 40.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Lead Patient Representative
Christus Trinity Clinic-Cardiology
09.2018 - 10.2021
- All duties of a patient representative along with the following:
- Balanced deposits and credit card payments each day.
- Helped address patient complaints through timely corrective actions.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked closely with all providers to make sure their schedules were accurate.
- Helped to oversee all clerical staff and clinical staff when needed.
- Cross trained all clerical staff to be knowledgeable in both check-in and check-out.
- Frequently stepped in to help all staff with interpreting for Spanish speaking patients.
- Helped make changes to providers schedules to help improve access.
- Created and distributed physician's call schedule every month.
- Created and distributed monthly calendars showing Marshall outreach dates for multiple specialties.
Patient Representative
Christus Trinity Clinic-Cardiology
03.2015 - 09.2021
- Answered and quickly redirected high amount of calls per day.
- Directed each call to appropriate party or took message if called for.
- Greeted all patients and visitors in a friendly and professional manner at all times.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Professionally and courteously verified appointment times with patients.
- Scheduled appointments in accordance with guidelines of each individual doctor.
- Helped distribute employee notices and mail around office.
- Maintained clean reception area, including lounge and associated areas.
- Checked patients in and out within timely manner.
- Collected all payments due at designated times.
- Assisted doctors with interpreting for patients that only spoke Spanish.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
Administrative Assistant/ Settlement Clerk
Coors of Longview
03.2008 - 10.2014
- Answered and quickly redirected 50+ calls per day.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Communicated with customers to identify and resolve outstanding payments.
- Coordinated with salesmen to ensure all customers were routed correctly.
- Maintained positive and professional demeanor with all customers.
- Helped delivery drivers and salesmen with technical difficulties.
- Trained new hires on computer system used for delivery.
- Helped with payroll when needed.
- Ensured that all deposits made were accounted for and double checked for discrepancies.
- Made helpful suggestions to improve every day issues.
- Generated reports within timely manner for customers and management upon request.
Education
Associate of Applied Science - Accounting
Kilgore College
Kilgore, TX2009
Skills
- Excellent communication skills
- Articulate and well-spoken
- Detail oriented
- Works well under pressure
- Pleasant demeanor
- 45 WPM typing speed
- Honest, trustworthy and punctual
- Excellent multi-tasker
- Accounting familiarity
- Calendar management
- Basic computer support
- Qualified Bilingual Staff, Level 2
Other Languages
Fluent and able to read and write in Spanish.
Timeline
Practice Manager
Christus Trinity Clinic
10.2021 - Current
Lead Patient Representative
Christus Trinity Clinic-Cardiology
09.2018 - 10.2021
Patient Representative
Christus Trinity Clinic-Cardiology
03.2015 - 09.2021
Administrative Assistant/ Settlement Clerk
Coors of Longview
03.2008 - 10.2014
Associate of Applied Science - Accounting
Kilgore College
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