Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Narcianna Barbor

Huntingdon,Virginia

Summary

I have been in the restaurant business for a very long time.

I've been working for Mcdonalds for 20+ years, i recently left to explore other options and to get more knowledge in other areas, such as being a general manager, and now being a Training General Manager.

My goal though is to be a supervisor/D.M, I would be very good at that kind of leadership role. I love developing leaders, and bringing them to their fullest potential.

I believe i can bring a lot of knowledge and experience to the table. And if given the opportunity, i will excel and fly with this position. due to the fact that I've been in a major leadership role for years, and can help those struggling by sharing my experiences, my trials and errors, and what i saw worked and didn't work along the way.

Overview

6
6
years of professional experience

Work History

Restaurant Training Manager

Dunkin Donuts & Baskin Robbins
Chesterfield, VA
10.2023 - Current
  • Monitored and evaluated employee progress throughout the training process.
  • Created a comprehensive database of all restaurant policies, procedures, and regulations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Implemented training improvements to achieve desired results.
  • Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Developed and implemented training programs for new restaurant staff members.
  • Explained goals and expectations required of trainees.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.

General Manager

Wendys International
Richmond, VA
04.2021 - 10.2023
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Recruited, trained and empowered employees to achieve key performance indicators.

Asst. Mangager

McDonald's
Midlothian, VA
04.2020 - 09.2021
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consulted with senior leaders to develop and execute strategy and provide regular updates.

Deli Dept. Head

Kroger
Chesterfield, VA
09.2017 - 04.2020

Education

GED -

Woodlawn Learning Center
Hopewell, VA

Skills

  • New Employee Training
  • Course Planning
  • Sales Leadership Development
  • Program Optimization
  • Leadership Training
  • Training Oversight
  • Training Methods
  • Strategic Thinker
  • Motivational Speaking
  • Public Speaking
  • Team Direction
  • Human Resources

References

References available upon request.

Timeline

Restaurant Training Manager

Dunkin Donuts & Baskin Robbins
10.2023 - Current

General Manager

Wendys International
04.2021 - 10.2023

Asst. Mangager

McDonald's
04.2020 - 09.2021

Deli Dept. Head

Kroger
09.2017 - 04.2020

GED -

Woodlawn Learning Center

Similar Profiles

CREATE PROFILE
Narcianna Barbor