Narcianna Barbor
Hopewell,VA
Summary
Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success.
Overview
8
8
years of professional experience
Work History
Asst Manager
Mcdoanlds
Richmond, VA
09.2020 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased voice scores from 69 to 97
General Manager
Wendys
Sussex County, VA
01.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Achieved 31.38 inventory (69%food cost)
Dept Manager
Kroger
Chester, VA
09.2017 - 04.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Increased Deli weekly sales from 33,000 to 100,000
Education
GED -
Clonlara
Ann Arbor, MI03.2022
Skills
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Human Resources Oversight
- Sales Promotion
- Waste management
- Focus and Follow-Through
- Management Training
- Supplier Monitoring
- Department Oversight
- Financial Statement Review
- Performance Monitoring and Evaluation
- Originality and Creativity
- Food cost management
Timeline
General Manager
Wendys
01.2022 - Current
Asst Manager
Mcdoanlds
09.2020 - 12.2022
Dept Manager
Kroger
09.2017 - 04.2020
GED -
Clonlara