Narciso Salcedo

• Used problem-solving skills to alleviate issues efficiently with minimal supervision
• Moved and arrange furniture and equipment and set up rooms for conferences and meetings
• Responsible for repairing building lights and others minor repairs
• Cleaned desk and counter tops
• Picked up boxes and deliver to customers
• Operated varied hand and power tools to complete repairs.
• Troubleshot equipment breakdowns and performed preventive maintenance..

• Assisted guests requests and questions During their visits as porter/concierge

• Anticipated and resolved potential challenges efficiently and effectively.

• Experienced in Multitasking, Detailed-oriented,

• Hospitality/ concierge experience, Serving as a security presence for covering other employees

• Managed check-in and check-out procedures for guests.
• Made average of 10 outbound and inbound calls per day

• Anticipated and resolved potential challenges efficiently and effectively
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Front, desk, customer service Making reservations
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences