Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
GeneralManager

Narda Gonzalez

Fort Lauderdale,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

General Manager

Sunrise Air Support, Inc.
01.2015 - 06.2023
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed and implemented strategies to increase sales and profitability.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Reported issues to higher management with great detail.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Developed and maintained relationships with customers and suppliers through account development.

Assistant Manager

Aircraft Parts, And Support, Inc.
02.2003 - 08.2008
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed strategy to increase sales and drive profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Human Resources Assistant

Foster Care Agency
01.1998 - 12.1998
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Set up orientations and initial training for new employees.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Aided staff with employee performance review paperwork and documentation.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Assisted with creating employee handbooks and manuals.
  • Organized new employee orientation schedules for new hires.
  • Coordinated employee training programs to improve productivity and performance.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Worked effectively in fast-paced environments.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Conducted exit interviews with terminated employees.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Organized and detail-oriented with a strong work ethic.

Research Assistant

Regional Center For Population Control
08.1993 - 10.1993
  • Recorded and analyzed data to produce reports of results.
  • Collaborated with other researchers to develop successful research strategies.
  • Designed survey instruments tailored to specific research objectives for precise feedback gathering.
  • Synthesized complex information into clear summaries for presentation purposes, making findings accessible to diverse audiences.
  • Maintained up-to-date records of research activities and results for future reference.
  • Reviewed documents and data to identify trends and patterns.
  • Cooperated with other technicians to develop and test new protocols.

Research Assistant

ColAsesores Ltd.
01.1992 - 12.1992
  • Collaborated with researchers and scientists to design and execute experiments.
  • Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
  • Presented research findings at conferences, contributing to the advancement of the field.

Human Resources Assistant

Cine Colombia
01.1989 - 12.1991
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Aided staff with employee performance review paperwork and documentation.
  • Participated in recruitment and selection process for new hires.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Checked references for potential candidates.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Developed and maintained HR policies and procedures.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Studied research and trends on best practices in HR field.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Set up orientations and initial training for new employees.

Education

Masters In Business And Entrepreneurship - Business Management

Nova Southeastern University
Davie, FL
11.1999

Masters In Business Administration - Business Administration And Management

Purdue University
West Lafayette, IN
11.1996

Psychologist - Industrial Psychology

Xaveriana University
Bogotá, Colombia
06.1991

Skills

  • Exceptional interpersonal communication
  • Motivation
  • Interpersonal Skills
  • Administrative Management
  • Sales expertise
  • Recruitment
  • Staff Training
  • Decision-Making
  • Staffing
  • Sales Analysis
  • Training Management
  • Process Improvements
  • Business Development
  • Leadership and team building

Affiliations

  • Society of Human Resource Management
  • Professional Convention Management Association

Languages

Spanish and English
Native or Bilingual

Timeline

General Manager

Sunrise Air Support, Inc.
01.2015 - 06.2023

Assistant Manager

Aircraft Parts, And Support, Inc.
02.2003 - 08.2008

Human Resources Assistant

Foster Care Agency
01.1998 - 12.1998

Research Assistant

Regional Center For Population Control
08.1993 - 10.1993

Research Assistant

ColAsesores Ltd.
01.1992 - 12.1992

Human Resources Assistant

Cine Colombia
01.1989 - 12.1991

Masters In Business And Entrepreneurship - Business Management

Nova Southeastern University

Masters In Business Administration - Business Administration And Management

Purdue University

Psychologist - Industrial Psychology

Xaveriana University

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Narda Gonzalez