Narda Schaefer
Contact Representative
Ridge,NY
Summary
Resourceful Senior Production Coordinator with 12 years of international product sourcing and development experience. Proven expertise in managing stock inventory, negotiating prices, and ensuring timely production and shipping. Skilled in fostering strong vendor relationships, maintaining regulatory compliance, and tracking production timelines to meet deadlines. Possess knowledge in graphic design, multimedia, and information technology, complemented by a Master's in Information Technology and a Bachelor's in Graphic Design. Eager to leverage diverse skills and extensive experience in a Tax Examining Technician role.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
Contact Representative
Department of The Treasury- IRS
6 2024 - Current
- Helping taxpayers understand their tax liability, advising them of their filing requirements, and how to meet their tax responsibilities best
- Performing compliance checks to ensure taxpayer-sensitive information is protected and updating database as appropriate/needed
- Analyzing and resolving taxpayer inquiries regarding unpaid balances, missing returns, preparing installment agreements, etc
- By researching Automatic Collection System (ACS) and Integrated Data Retrieval System (IDRS)
- Advising taxpayers and/or their representatives on best practices to avoid tax liabilities, penalties, and financial levies going forward and installment fees by encouraging use of online tools offered.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
Home Attendant/Caretaker
Freedom Care, LLC
2023.09 - 2023.11
- Preparing meals and providing services as needed to ensure patient maintains good health and disposition.
- Providing housekeeping services and monitoring patients' diet and medication intake.
- Accompanying patient to medical appointments, and consulting with patient's doctors on ways to improve plan of care to fit patient's needs.
- Maintained clean and organized living environment for patients, reducing potential health hazards.
- Documented daily observations and progress reports on client's condition or behavior changes for timely communication with healthcare professionals.
Senior Production Coordinator
THE JONES GROUP
2006.09 - 2014.07
- Successfully coordinated trim process for well-known brands such as Nine West, Jones Sport, Anne Klein (AKNY), Anne Klein Anne Klein (AKAK), Jones Dress, Nine West Dress
- Effectively coordinated early trim selection, sampling, and sourcing from various vendors for upcoming clothing line season
- Capably executed timely weekly WIP reports to ensure compliance with T&A calendar, milestones, and timing issues
- Promptly addressed and resolved conflicts by identifying problem, determining best solution, and following up till matter was satisfactorily resolved
- Expertly coordinated cost-effective pre-production between sales and costing teams
- Proficiently negotiated prices and surcharges with vendors and developed alternative solutions, to help meet cost requirements
- Competently corresponded daily with internal departments and domestic and international partners regarding production issues
- Provided direct assistance to local merchants and consumers via email, phone, and in person regarding various issues
- Successfully met dye-to-match (DTM) deadlines, and new development resubmits to meet product expectations
- Aptly worked with department supervisors and team members to understand supply needs and bring levels within desired tolerances.
Production Coordinator
TAHARI ASL
2003.03 - 2006.09
- Successfully managed Tahari ASL suit line divisions including Tahari Arthur S
- Levine, Tahari, Dressbarn, and Stressa
- Effectively conducted new product research and development with vendors in the US, Japan, China, and Europe
- Competently collaborated daily with internal departments domestic and international partners, and vendors to discover cutting-edge trims, linings, and accessories to help the company become an industry leader
- Proficiently prepared costing plans, allocated production orders, and price negotiated to achieve markup
- Skillfully collaborated with vendors and coordinated approval shipments with garment factories to maintain calendar deadlines
- Create and maintain a bill of materials for each style before confirming to contractors
- Efficiently reviewed factories' purchase orders for accuracy, conducting follow-ups with factories and vendors on submits and production timing
- Provided customer service working directly with local merchants, and individual buyers regarding purchased items
- Accurately used statistical methods to analyze data and identify new ways to save time and money generate useful business reports and streamline business practice.
Education
MS Information Technology -
Southern New Hampshire University
Manchester 2018.05 - 2021.06
Bachelor of Arts in Graphic Design and Media Arts -
Southern New Hampshire University
Manchester 2016.05 - 2018.06
Associate of Science in Business Management -
Taylor Business Institute
New York, NY 1999.03 - 2000.08
Skills
Regulatory Compliance
Brand Management
Negotiation Skills
Information Technology
Research and Development
Business Administration
Coordination Skills
Adobe Dreamweaver
Microsoft PowerPoint
Research Skills
Microsoft Access
Microsoft Outlook
Microsoft Project
Cross-cultural sensitivity
Call Center Customer Service
Data Entry
Communicating with clients
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Home Attendant/Caretaker
Freedom Care, LLC
2023.09 - 2023.11
MS Information Technology -
Southern New Hampshire University
2018.05 - 2021.06
Bachelor of Arts in Graphic Design and Media Arts -
Southern New Hampshire University
2016.05 - 2018.06
Senior Production Coordinator
THE JONES GROUP
2006.09 - 2014.07
Production Coordinator
TAHARI ASL
2003.03 - 2006.09
Associate of Science in Business Management -
Taylor Business Institute
1999.03 - 2000.08
Contact Representative
Department of The Treasury- IRS
6 2024 - Current
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