Nardabel Guzman
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Analyst
UT Southwestern Medical Center
09.2021 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Received recognition for Epic’s Gold Stars Program for the continuing improvement and usage of the Customer Relationship Management Module
- Helped expand CRM utilization by implementing workflows for the Radiology department, Cancer Center, Bed Control, and Executive Health.
- Collaborated with Chief Medical Officer to standardize transcription workflows, explaining the bidirectional interface between Nuance and Epic.
- Advocated for the Chart Correction Committee.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Recognized by Epic for successfully implementing automatic merging and was asked to present at XGM
- Implemented Merged by Vector, automating the merge of 38,000 duplicate medical records and saving the HIM department the equivalent of two full-time employee salaries.
- Designated as a MyTime Champion to assist with communication and training of the new time keeping software system
- Worked in partnership with the registration team to deploy Business Continuity Access Web installation to help maintain data access during downtime
- Assisted Occupational Health with Customer Relationship Management Contact Tracing presentation for Epic UGM
- Collaborated with Nurse Informatics and Care Coordination teams to develop patient suicide assessment workflows which allowed to identify patients who are at risk of suicide and rapidly begin treatment
- Helped automate the creation of new hire employee records for immunization tracking saving hours of data entry efforts by Occupational Health
- Streamed lined new document type creation by creating tasks for each HSIR team involved in the creation of interface and scanned document types this helped reduce total turnaround time
Software Systems Specialist III
UT Southwestern Medical Center
09.2019 - 09.2021
- Designed and implemented a work queue for Patient Nurse Navigators which saved 6,760 hours of data entry time
- Implemented an improved method of automatically matching duplicate medical records resulting in 43,930 merged records
- Assimilated current employee Covid-19 immunization data with the organization’s electronic health record
- Implemented the Customer Relationship Module for the Single Billing Office which allowed for improved reporting on all interactions between patients and the organization
- Supported the implementation of eScription One a new medical transcription system used by 200 physicians, laterally configured five new supporting applications
- Trained VIP physicians on eScription One Mobile dictation system
- Collaborated in the UTHIP Program by identifying and matching 9 Million health records across the UT Health Systems
- Lead Analyst for the EMR team for two Quarterly Epic Upgrades, ensured all communication, build, testing and training tasks were being met
- Uploaded all Covid-19 vaccination registrations, ensured all data was correct and all patients were assigned a unique medical record number
- Assisted with the automation of Covid-19 vaccination registrations and patient self-scheduling
- Subject matter expert for chart amendments and corrections that are reviewed by the Compliance Officer
- Designed and Implemented CRM Employee Exposure for Occupational Health reducing data entry by 50%.
Software Systems Specialist II
UT Southwestern Medical Center
04.2018 - 09.2019
- Liaison between HIM operations and Information Resources
- Subject matter expert for SWHR Enterprise Master Patient Index workflows, Identity security access, patient data matching, threshold analysis and training
- Uploaded over 500,000 patients for payor registry reporting with minimal potential duplicate impact
- Provide ongoing recommendations and guidance to UT Southwestern Clinically Affiliated Physicians working outside of Epic to prevent duplicate patient registration and/or patient overlays
- Build training materials and performed training sessions with end users for the implementation of the Infection Control Module
- Implemented an automatic merge batch for duplicate medical records meeting the high threshold duplicate configuration; saving HIM operations 5 hours of manual processing a week
- Structured a new potential duplicate configuration to accurately report duplicate patient rate
- Update SQL scripts for Fitnesse Reports ensuring that production data is accurate
- Responsible for testing software applications, identifying necessary modifications
- Abstract, design and incorporate the data components of internal and external patient records for onboarding physicians
- Incorporated current employee health immunization data with the organization’s electronic health record.
Software Systems Specialist I
UT Southwestern Medical Center
04.2016 - 04.2018
- Responsible for payor uploads and ensure duplicate medical records are not created
- Onboarding Physicians and integrating electronic health records into Epic
- Participate in problem determination and resolution process
- Acting liaison between affiliated hospitals Parkland Health and Hospital and Children’s Medical Center Medical Services, Research and Development Plan
- Proactively identify impact of changes upon other applications and downstream systems
- Worked closely with end-users to translate operational functionality into EPIC system configurations and workflow validations.
Coordinator Enterprise Master Patient Index
UT Southwestern Medical Center
09.2007 - 03.2016
- Validated system upgrades to ensure workflow is unaffected; updated policies and procedures with current workflows and technology utilized
- Maintained team statistics on work volume, productivity and accuracy; as well meeting and exceeding goals
- Performed monthly team audits on all EMPI duties assigned, handled calls routed to the EMPI hotline, manage EMPI, Release of Information after hours on-call pages, provided back up for ROI front desk coverage
- Assisted the transcription team with physician terminal clearance, open encounters and updated primary care physicians
- Provided clinical staff assistants with in-service training regarding new HIM Policies
- Liaison between affiliated hospitals Parkland Health and Hospital and Children’s Medical Center Medical Services, Research and Development Plan
- Successfully appointed the EMPI supervisor during departmental staff changes
- Coordinated training activities and trained other locations and onsite staff on report writing and medical records functions
- Strategically assisted with the soft launch of radiology services at the outpatient surgery center.
Education
B.A.A.S. - Applied Technology and Performance Improvement
University of North Texas
Denton, TX12.2017
Associates of Science -
Dallas County Community College
Dallas, TX01.2012
CPT and ICD-9 Coding Principles, Medical Terminology -
Sanford Billing & Coding Certificate
Dallas, TX01.2006
Skills
- Process Improvements
- EScriptionOne
- Emon
- Dragon Speech Recognition
- Onbase Document Imaging
- Strategic Planning & Analysis
- Personnel Development
- Editscript
- HIPPA Rule & Regulations
- Research & Development
- Microsoft Office Suite
- IBM Initiate/Inspector
Awards
- Received Employee of the Year for continually meeting and exceeding departmental and employee standards
- Developed team building activities to engage employee participation during meetings
- Received Meritorious Service Award
Certification
Epic Identity
Epic Release of Information
Epic HIM Deficiency
Timeline
Business Analyst
UT Southwestern Medical Center
09.2021 - Current
Software Systems Specialist III
UT Southwestern Medical Center
09.2019 - 09.2021
Software Systems Specialist II
UT Southwestern Medical Center
04.2018 - 09.2019
Software Systems Specialist I
UT Southwestern Medical Center
04.2016 - 04.2018
Coordinator Enterprise Master Patient Index
UT Southwestern Medical Center
09.2007 - 03.2016
B.A.A.S. - Applied Technology and Performance Improvement
University of North Texas
Associates of Science -
Dallas County Community College
CPT and ICD-9 Coding Principles, Medical Terminology -
Sanford Billing & Coding Certificate
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