Nardeep Kaur
Canton,MI
Summary
Motivated Professional offering office support as an Correspondence Clerk seeking position as an Provider Registration Specialist Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Fully capable and easily trained.
Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
4
4
years of professional experience
Work History
CSR/Correspondence Clerk
Blue Cross And Blue Shield Of Michigan
01.2022 - Current
- Daily took calls from members and transferred calls to appropriate departments and Employees as requested following the company guidelines.
- Collected and sorted mail daily to be sent to Various departments with in the company
- Maintained the total number of mail collected everyday in a database
- Worked on clerical requests daily to fulfill members request for material like QHC,Letter of Eligibility. claim approvals and authorization approval etc. through mail or Fax
- Maintain and checked Disaffiliation letter folder and mail disaffiliation letters.
- Participated in Empowerment Team meetings and training sessions to stay informed and deliver information about updates and changes to entire team.
- Edited, proofread and fact-checked Clerical requests for accuracy.
- Organized and maintained critical communications.
- Developed documents in Word and maintained Excel spreadsheets.
- Delivered reporting of clerical request with100% accuracy by checking validity of all facts presented.
- Scanned and Entered PHI information in Macess
- Daily took calls from members and transferred calls to appropriate departments and Employees as requested following the company guidelines.
- Adherence at 98 percent or above.
Floating Supervisor
Old National Bank
01.2020 - 12.2021
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Mentored junior staff members, fostering a positive work environment that encouraged professional growth.
- Streamlined operations for improved workflow, utilizing strong organizational skills and attention to detail.
- Handled all kinds of transactions from simple deposits to complex transactions like domestic and International wire transfers
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Implemented policies and standard operating procedures for continuous improvement.
- Supervised ongoing daily production phases.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints and resolved issues following company policies.
Education
Certification in Accounting -
Schoolcraft College
Livonia, MI01.2025
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Facets
- Ncompass
- Optum
- Cisco
- Word and Excel
- Macess
- PHI
- Critical Thinking
- Professional telephone demeanor
- Computer Proficiency
- Data Entry
- Call Management
- Call Center Operations
- Shipping procedures understanding
- Microsoft PowerPoint
- Clerical Support
- Spreadsheets
Timeline
CSR/Correspondence Clerk
Blue Cross And Blue Shield Of Michigan
01.2022 - Current
Floating Supervisor
Old National Bank
01.2020 - 12.2021
Certification in Accounting -
Schoolcraft College
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