Narden Robel
Casselberry,FL
Summary
Detail-oriented and motivated, I am Narden Robel, a 22-year-old student currently pursuing a degree in Elementary Education at the University of Central Florida. My academic focus is complemented by a diverse background in customer service, where I have honed my skills in communication and problem-solving, contributing to overall team success.
With a keen understanding of the demands of independent work, I bring a track record of successfully completing projects autonomously. This experience has instilled in me a sense of self-reliance, aligning seamlessly with the expectations of the role. I am a proactive and adaptable professional known for delivering high-quality results and solving challenges with a strategic mindset.
While I thrive in independent work environments, I also value collaboration and teamwork. My ability to exchange ideas and contribute to group dynamics allows me to bring a fresh perspective to the table. Striking a balance between independent and collaborative efforts, I am dedicated to meeting deadlines while fostering a collaborative and innovative work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Teller
Trustco Bank
06.2021 - Current
- Call Center Expertise: Accumulated three years of proven expertise in a call center, managing high-volume customer interactions with a focus on delivering exceptional service.
- Communication and Problem-Solving Skills: Demonstrated strong verbal and written communication skills, coupled with adept problem-solving abilities and a commitment to continuous process improvement.
- Customer Assistance: Provided comprehensive customer support, offering assistance in various financial services such as opening new accounts, renewing CDs, applying for credit cards, processing auto loans, submitting mortgage loan applications, and closing HECL.
- Team Management: Successfully managed a team of eight or more individuals, ensuring they received rigorous customer service training, coaching, and evaluations to consistently meet performance standards.
- Proactive Leadership: Proactively developed team members, performance standards, and streamlined procedures with a focus on retention.
- Quality Assurance: Conducted regular quality assurance reviews to guarantee that stringent quality standards were met.
- Grievance Resolution: Responded to grievances and patient inquiries, addressing concerns with a dedication to Orlando Health's mission.
- Leadership Initiatives: Led call calibrations, huddles, and team meetings to foster a collaborative and productive work environment.
- Facilities Coordination Oversight: Oversaw facilities coordinators responsible for planning and serving customer access department objectives.
- Document Management: Managed document processes, including pulling documents for file building, confirming trail payments, and ensuring fee accuracy.
- Escrow Processing: Coordinated escrow processes, handling tasks such as ordering surveys, obtaining W-9s, and ensuring compliance with approved lists and transaction fees.
- Compliance Oversight: Collaborated with the Compliance Department to find solutions for loans falling short of quality assurance standards, checking rates, LTV, and program compliance.
- Reverification Team Coordination: Led the Reverification Team in confirming employment before loan closings, maintaining spreadsheets, and coordinating closing dates with brokers.
- Escrow Processor / Reception Desk: Managed reception desk responsibilities, including answering multiple lines, processing files for closing, and efficiently organizing documents.
- Process Optimization: Enhanced customer satisfaction by providing efficient and accurate transaction services, while streamlining teller operations for improved productivity and implementing organized cash drawer management procedures.
UCF Macdonald’s
12.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Mentored junior tellers, fostering professional development and growth within the team.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
Education
Bachelor of Arts - Education
University of Central Florida
Orlando, FLValencia Community College
08.2020
Skills
- Financial Systems Proficiency: Extensive experience working with financial systems, including Ruth Ruhl, Fannie Mae, Freddie Mac, and Fiserv, with proficiency in Aperio and Encompass
- Computer Operations Expertise: Demonstrated proficiency in computer operations, encompassing a comprehensive skill set in MS Office and Outlook
- Customer Service Excellence: Proven track record of delivering exceptional customer service, ensuring client satisfaction and fostering positive relationships
- Pipeline Management: Adept at managing pipelines, overseeing tasks from initiation to completion with a keen focus on efficiency and accuracy
- Adaptability in Fast-Paced Environments: Recognized ability to function effectively in dynamic, fast-paced work environments while successfully multitasking and maintaining attention to detail
- Production Standards and Quality Assurance: Consistently meet and exceed production standards while upholding the highest standards of quality in all tasks and responsibilities
- Positive Attitude and Dependability: Approach tasks with a positive mindset, contributing to a collaborative work environment, and demonstrating unwavering dependability in meeting team goals
Email Address
Nardenrobel123@gmail.com
Cell Phone
407-401-6353
Certification
NMLS #474376
Languages
Arabic
Native or Bilingual
English
Full Professional
Volunteer Experience
Dedicated service as a volunteer in various capacities, demonstrating a commitment to the community and contributing to the overall mission of St. Anthony Coptic Orthodox Church.
Actively engage as a volunteer teacher, imparting knowledge and fostering a positive learning environment for students ranging from kindergarten to 6th grade at St. Anthony Coptic Orthodox Church.
Timeline
Head Teller
Trustco Bank
06.2021 - Current
UCF Macdonald’s
12.2019 - 04.2021
Bachelor of Arts - Education
University of Central Florida
Valencia Community College
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