Nardev Ramsaran
Queens
Summary
Resourceful and highly organized professional transitioning into IT support, with a strong background in technical problem-solving, incident management, and high-volume case resolution. Experienced in using multiple systems, applications, and data analysis tools to troubleshoot issues, document resolutions, and maintain system integrity. Skilled in collaborating with cross-functional teams and end users to identify problems, gather requirements, and deliver effective solutions in fast-paced environments. Proficient case management systems and investigative platforms, with a proven ability to quickly learn new technologies and processes. Highly regarded for effective communication, accurate record-keeping, and delivering reliable end-user support to maintain seamless operations.
Overview
4
4
years of professional experience
Work History
Fraud Review and Control Analyst
Flagstar Bank/Signature Bank
New York
10.2022 - Current
- Manage and process 400+ daily incident alerts through multiple case management systems, ensuring timely review, accurate documentation, and resolution.
- Troubleshoot and analyze account, transaction, and system issues using 12 different platforms and investigative tools, escalating when necessary for resolution.
- Provide cross-department support to Operations, Funds Transfer, and Corporate Security teams to recover losses, verify account activity, and ensure service continuity.
- Communicate with internal users and clients to gather documentation, confirm details, and resolve case-related issues, maintaining high service standards.
- Create, update, and maintain accurate case records and reports in compliance with internal policies and regulatory requirements.
- Train in and adhere to incident escalation protocols, regulatory compliance processes, and internal SLAs.
AML Compliance Analyst
Robert Half (Contracted for Coinbase & U.S.Bank)
New York
10.2021 - 08.2022
- Investigated and resolved high-volume transaction monitoring alerts, ensuring accurate documentation and closure in case management systems.
- Utilized advanced tools (blockchain tracing platforms, Excel) to research, validate, and troubleshoot account and transaction-related issues.
- Collaborated with internal teams to verify account details, perform enhanced due diligence, and resolve escalated cases efficiently.
- Produced detailed investigation reports and standardized templates to streamline future case handling and improve response times.
- Maintained accurate case records and ensured compliance with established policies, procedures, and regulatory requirements.
- Adapted quickly to multiple systems and platforms, maintaining productivity while transitioning between proprietary and enterprise tools.
Education
Bachelor's Degree - Business Administration
The City University of New York, Brooklyn College
Brooklyn, NY01.2021
(Currently Pursuing) Comptia A+ Certification
(Currently Studying) Coding in Python
(Currently pursuing) Security+
Skills
- Ticketing & Case Management Systems (Salesforce, Proprietary Banking Tools)
- End-User Support (Phone, Email, and Remote Assistance)
- Microsoft Office Suite & Google Workspace
- Data Analysis & Reporting (Excel: VLOOKUP, Pivot Tables)
- System Navigation & Multi-Platform Proficiency
- Documentation & Knowledge Base Creation
- Cross-Functional Team Collaboration
- Rapid Learning & Adaptability to New Technologies
Timeline
Fraud Review and Control Analyst
Flagstar Bank/Signature Bank
10.2022 - Current
AML Compliance Analyst
Robert Half (Contracted for Coinbase & U.S.Bank)
10.2021 - 08.2022
Bachelor's Degree - Business Administration
The City University of New York, Brooklyn College
(Currently Pursuing) Comptia A+ Certification
(Currently Studying) Coding in Python
(Currently pursuing) Security+
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