Nardia Taylor
Baltimore,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service, IRS
Baltimore, MD
05.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
Customer Agent
Motor Vehicle Administration
Glen Burnie, MD
09.2020 - 05.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed solutions for customers independently and with a manager.
- Communicated with customers to understand their needs and concerns.
Customer Agent
Motor Vehicle Administration
Westminster, MD
11.2019 - 09.2020
- Maintained open lines of communication with external and internal customers.
- Communicated with customers to understand their needs and concerns.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Identified, monitored, and resolved potential problematic customer issues
Certified Medication Technician
Transition Oakland Manor Assisted Living
Sykesville, MD
03.2015 - 11.2019
- Explained treatment procedures, medications, and diets to inform the patient and the patient's family of care and progress.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Turned and repositioned patients to prevent bedsores.
Certified Medication Technician
Tyrell's Housing
Randallstown, MD
08.2013 - 03.2015
- Reviewed patient progress to document the effects of any prescribed medication.
- Assisted in maintaining a conducive environment for residents by adhering to infection control policies.
- Interacted with patients and monitored vital signs during the time of admission to report details to the registered nurse.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Bachelor of Arts - Human Resource Management
University of Maryland Global Campus
Adelphi MarylandCertified Nursing Assistant Program
ASA College
Brooklyn, NY11.2006
High School Diploma -
Knockalva Technical High
Jamaica W.I.07.2002
Skills
- Strategic sales knowledge
- Recordkeeping strengths
- Professional telephone demeanor
- Money handling abilities
- Medical terminology knowledge
Timeline
Contact Service Representative
Internal Revenue Service, IRS
05.2022 - Current
Customer Agent
Motor Vehicle Administration
09.2020 - 05.2022
Customer Agent
Motor Vehicle Administration
11.2019 - 09.2020
Certified Medication Technician
Transition Oakland Manor Assisted Living
03.2015 - 11.2019
Certified Medication Technician
Tyrell's Housing
08.2013 - 03.2015
Bachelor of Arts - Human Resource Management
University of Maryland Global Campus
Certified Nursing Assistant Program
ASA College
High School Diploma -
Knockalva Technical High
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