Microsoft Office
Nardin Abdelmalak
Student
Anaheim,CA
Summary
Focused individual offering 5+ years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Restaurant Waitress
Steve’s Charbroiled Burgers
Huntington Beach, CA
07.2014 - 02.2017
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Prepared beverages and filled food orders for customers.
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
Cashier
Copy4Less
Huntington Beach , CA
02.2017 - 03.2018
- Answered questions about store policies and concerns to support positive customer service.
- Operated cash register to record all transactions accurately and efficiently.
- Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
- Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers.
- Proofed all job orders, securing client approval prior to production.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Gym Receptionist
Planet Fitness Gym
Huntington Beach, CA
05.2018 - 02.2019
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Vacuumed, dusted and maintained common areas.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with special services, account updates and promotional options.
Caregiver
In Home Supportive Services
Santa Ana , CA
02.2019 - Current
- Perform household tasks such as laundry, dusting, washing dishes and vacuuming.
- Help clients manage money, pay bills and shop for groceries or personal items.
- Chang dressings, bandages and binders to maintain proper healing and sanitary measures.
- Builld strong relationships with clients to deliver emotional support and companionship.
- Shop for groceries regularly in order to keep house stocked with necessities.
- Assist clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Offer social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Front Office Receptionist
TheJMDental
Santa Ana, CA
08.2021 - Current
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Manage office logistics by scheduling appointments, maintaining files and collecting payments.
- Understand dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepare insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Perform various administrative tasks by filing, copying and faxing documents.
- Communicate with insurance companies to dispute unpaid claims and verify patient coverages.
- Restock supplies and submitted purchase orders to maintain stock levels.
- Keep reception area clean and neat to give visitors positive first impression.
Education
Associate of Science - Physics
Golden West College
Huntington Beach, CA 08.2016 - 06.2020
Associate of Science - Mathematics
Golden West College
Huntington Beach, CA 08.2016 - 06.2020
Electrical, Electronics Engineering Technologies
California State Polytechnic University, Pomona
Pomona, CA 08.2020 - Current
Skills
Good telephone etiquette
Computer proficiency
Organization and Time management
Teambuilding
Software
Microsoft Excel
MATLAB
PSPICE
Timeline
Front Office Receptionist
TheJMDental
08.2021 - Current
Electrical, Electronics Engineering Technologies
California State Polytechnic University, Pomona
08.2020 - Current
Caregiver
In Home Supportive Services
02.2019 - Current
Gym Receptionist
Planet Fitness Gym
05.2018 - 02.2019
Cashier
Copy4Less
02.2017 - 03.2018
Associate of Science - Physics
Golden West College
08.2016 - 06.2020
Associate of Science - Mathematics
Golden West College
08.2016 - 06.2020
Restaurant Waitress
Steve’s Charbroiled Burgers
07.2014 - 02.2017