SENAIT GEBREYEWHANNIS
Columbia,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Medical Interpreter
Language Line Solutions
03.2023 - 04.2024
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Customer Service Representative
Amazon Prime Products
05.2021 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Filling in prime customer orders and preparing them for delivery or pick up, including food and household item
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Manager on Duty
Somoky Restourant And Carry Out
07.2016 - 02.2021
- Coordinating daily restaurant management operations
- Training and supervising staff to follow restaurant procedures and policies
- Delivering superior food and beverage service and maximizing customer satisfaction
- Maintaining safety and food quality standards
- Responding efficiently and accurately to customer complaints
- Organizing schedules and payroll
Supervisor
Sunoco Gas Station
08.2008 - 11.2015
- Supervising gas station staff to ensure efficient operations
- Overseeing inventory control and ordering of fuel, merchandise, and supplies
- Monitoring sales and expenses to ensure profitability and implementing strategies to increase revenue
- Handling customer inquiries and complaints
- Ensuring that the gas station is clean and well-stocked
- Hiring and training employees on running cash registers, operating gas pumps, cleaning floors and lots, emptying trash and serving customers.
Education
High School Diploma -
Tikur Anbesa High School
Addis Ababa, Ethiopia06.2008
Skills
- Strong Memory Retention
- Medical Terminology
- Language Fluency
- PBX telephone system
- Multilingual (Amharic,Tigrigna,Arebic)
- Microsoft Office (Outlook, PowerPoint, Excel, Lotus Notes, word)
Timeline
Medical Interpreter
Language Line Solutions
03.2023 - 04.2024
Customer Service Representative
Amazon Prime Products
05.2021 - 01.2023
Manager on Duty
Somoky Restourant And Carry Out
07.2016 - 02.2021
Supervisor
Sunoco Gas Station
08.2008 - 11.2015
High School Diploma -
Tikur Anbesa High School
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