Nardos Garedew Bacha
Shanghai ,Shanghai
Summary
I am Nardos, a seasoned Senior Technical Support Engineer at Wicresoft with extensive expertise in Microsoft technologies. With a focus on Exchange, SharePoint, and Microsoft Teams, I have a proven track record of providing top-notch technical support and solutions. My commitment to excellence and dedication to resolving complex technical issues make me a valuable asset to any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Shanghai Wicresoft
08.2021 - Current
- Advise key clientele on leveraging Office 365 services such as Azure
- Exchange Online, SharePoint Online, Microsoft Teams, Office 2016, Office Support customers in resolving Office 365 configuration issues and technical concerns
- Ensure data integrity during migration from other on- premises as well as cloud platforms to Office 365 while offering effective technical support to small business customers
- Modified, updated, and customized Office 365 portal as per clients’ requirements by leveraging AzureAD and PowerShell scripts
- Utilized RAVE to track, monitor, and manage customer e-mails and tickets.
IT officer
UNHCR - ETHIOPIA Melkadida
01.2018 - 01.2019
- Achievement/ Tasks: o Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
- Proof of the data registration and system monitoring
web developer
Addis Ababa University Institute of Technology
01.2017 - 12.2017
- Developing website by using Drupal content management
- Maintenance and network configuration
- Identifying and solving any problems related to computer networks and systems.
Education
Masters - Computer Science and Technology
Computer Science And Technology, Dalian MaritimeUniversity
2021
Bachelor of Science - Computer Science
Arbaminch University
2018
Skills
- Technical (IT) Skills
- Paper Writing (LaTeX)
- Programming languages (Python, C, Java)
- Highly skilled in Microsoft applications like Microsoft Teams, SharePoint and Exchange, and office 365
- Good social competence, Adaptations to different environments, Good communication and interaction skills
- Effective time management capability and self-motivation
- Strong teamwork spirit with experience of working in international environments
Additional Information
- AWARDS , Scholarship Awarded o Chinese Government Scholarship awarded for MSc in Computer Science and Technology.
Certification
Hold the following certifications:
- AZ-900 - Microsoft Azure Fundamentals
- MS-900 - Microsoft 365 Fundamentals
Languages
English
Full Professional
Timeline
Senior Technical Support Engineer
Shanghai Wicresoft
08.2021 - Current
IT officer
UNHCR - ETHIOPIA Melkadida
01.2018 - 01.2019
web developer
Addis Ababa University Institute of Technology
01.2017 - 12.2017
Masters - Computer Science and Technology
Computer Science And Technology, Dalian MaritimeUniversity
Bachelor of Science - Computer Science
Arbaminch University
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