Nardreonna Johnson
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
McKesson Medical Surgical
Jacksonville , FL
02.2023 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Health Concierge
Aetna
Jacksonville, FL
04.2020 - 09.2022
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Helped members navigate enrollment process and choose appropriate options.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Resolved problems related to benefits, eligibility and claims.
- Reviewed and corrected claim errors to facilitate smooth processing.
Sales Associate
Westside Nissan
Jacksonville, FL
03.2019 - 02.2020
- Approaching customers and knowing their car requirements and helping in selecting right cars.
- Asking questions to customers and assessing what type of car model would perfectly fit their budge and lifestyle.
- Walking with customers and demonstrating features of vehicles to them.
- Informing about the loan facilities available on automobiles and helping in processing loan applications.
- Closing automotive sales and ensuring customers are acquainted with details about warranty, servicing policies, and paperwork.
- Attending sales meeting and brainstorming on utilizing time to full potential and improving sales.
Customer Service Representative
Convergys
01.2016 - 01.2019
- Corporations.
- Sold products and services.
- Utilized computer technology to handle high call volumes, Worked with customer service manager to ensure proper customer service is being delivered.
- Closed out or opened call records.
- Compiled reports on overall customer satisfaction.
- Read from scripts.
- Handled changes in policies or renewals.
- Resolved customer complaints via phone, email, mail or social media.
Education
Bachelors of Health Science - Occupational Therapy
Florida A&M University
Tallahassee, FL08-2015
Skills
- Microsoft Office
- Paperwork Processing
- Computer Proficiency
- Complaint Resolution
- Data Entry
- Quality Control
- Troubleshooting
- Documentation
- Medical Terminology Knowledge
Additional Information
References upon request.
Timeline
Customer Service Representative
McKesson Medical Surgical
02.2023 - 01.2024
Health Concierge
Aetna
04.2020 - 09.2022
Sales Associate
Westside Nissan
03.2019 - 02.2020
Customer Service Representative
Convergys
01.2016 - 01.2019
Bachelors of Health Science - Occupational Therapy
Florida A&M University