Nare Barseghyan
Summary
Dynamic and dedicated professional with a Master's degree in Child Psychology from KU Leuven and a qualification in HR Management from CVO Brussels. Extensive experience in psychology, management roles in contact centers, banking, and retail environments. Currently working as a Social Media Manager (SMM), leveraging strong communication, organizational, leadership and staff development skills.
Overview
18
18
years of professional experience
Work History
Child Psychologist
CJMIB / ONLINE
03.2017 - Current
- Recruited and retained clinicians and staff to enhance program.
- Implemented early intervention strategies to prevent the development of more severe mental health issues later in life.
- Conducted thorough psychological evaluations to accurately diagnose mental health disorders in children and adolescents.
- Wrote reports on clients and maintained required paperwork.
Social Media Manager
Creative Link Media
01.2023 - 08.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
HR Manager
KBC Bank
09.2016 - 08.2020
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Interpreter French and Manager
ORANGE
07.2012 - 06.2015
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communication between clients and non-Armenian / French speakers by providing accurate translations in real-time conversations.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Team Leader Manager
Base
04.2009 - 05.2012
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Store Manager
SportsDirect.com
02.2007 - 04.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Ph.D. - Psychology
KU Leuven
Leuven07.2012
Masters in Management - HR Management
CVO BRUSSELS
Brussels02.2008
Skills
Autism Spectrum Knowledge
Social Skills Training
Child development expertise
Mental Health Diagnosis
Parent-Child Interaction Therapy
Teamwork and Collaboration
Problem-Solving
Problem-solving abilities
Languages
Armenian
Native or Bilingual
Dutch
Native or Bilingual
English
Full Professional
French
Full Professional
German
Full Professional
Russian
Professional Working
Spanish
Timeline
Social Media Manager
Creative Link Media
01.2023 - 08.2024
Child Psychologist
CJMIB / ONLINE
03.2017 - Current
HR Manager
KBC Bank
09.2016 - 08.2020
Interpreter French and Manager
ORANGE
07.2012 - 06.2015
Team Leader Manager
Base
04.2009 - 05.2012
Store Manager
SportsDirect.com
02.2007 - 04.2009
Ph.D. - Psychology
KU Leuven
Masters in Management - HR Management
CVO BRUSSELS
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