NARE HAKOBYAN
Yerevan
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Lecturer of Tourism
Yerevan State Humanitarian-Technical Collage
09.2023 - Current
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Conducted individual research projects to actively contribute to institution's research work.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Built strong rapport with students through class discussions and academic advisement.
Logistics Specialist
Arios Group LLC (AGD)
08.2021 - 09.2023
- Coordinated driver dispatch to accomplish daily delivery requirements
- Worked with customers to integrate processes and correct issues
- Searched and booked new freights and offered drivers
- Built long-term customer relationships
- Provided customers with status updates for tracked packages.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Travel Consultant
Blackstone Travel LLC
01.2017 - 04.2023
- Creating individual and group packages around the world
- Work in B2B and B2C environment
- Advising on visa issues, preparing applications to apply for a visa
- Controlling the process of applying to BLS International
- Searching and attracting new clients and partners
- Controlling the process of applying to Embassy of Israel in Tbilisi
- Developing loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Organizing memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
- Providing exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Advising clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Responding to clients' questions, issues, and complaints and finding appropriate solutions when needed
- Informing clients of travel policies and utilized preferred vendors to maximize company profits
- Responding to clients' questions, issues and complaints and implemented appropriate solutions
- Arranging travel accommodations for groups, couples, executives and special needs clients
- Conducted field visits and met corporate customers for business development
- Training new employees
Travel Consultant
Itour Travel Agency
03.2016 - 10.2016
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Responded to the clients' questions, issues, and complaints and found appropriate solutions when needed
- Asked open-ended questions to better ascertain the client needs and determine best travel offerings
- Provided the customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
Head of Outgoing Tourism Department
Shelby Tour LLC
10.2014 - 11.2015
- Creating individual and group packages around world
- Online booking of hotels, rail tickets, air tickets
- Maintaining client from moment of arrival until return from tour
- Advising on visa issues, preparing applications to apply for visa.
Outgoing Tour Manager
L&I Tour
05.2014 - 09.2014
- Created individual and group packages around the world
- Online booking of hotels, rail tickets, air tickets
- Maintained a client from the moment of arrival until his return from a tour
- Advised on visa issues, preparing applications to apply for a visa.
Tour Manager's Assistant
Elitar Travel
05.2013 - 09.2013
Incoming Travel Manager (Intern)
First Travel And Service
04.2012 - 09.2012
Education
Bachelor's - Tourism Management
Armenian State University Of Economics
06.2013
Skills
- Exceptional customer service
- Detail oriented
- Time Management
- Interpersonal communications
- Cultural Awareness
- Organizational Skills
- Discussion Facilitation
- Public Speaking
- MS Office proficiency
- Documentation Management
- Quality assurance standards
- Strong Decision-Making Abilities
- Transportation knowledge
- Supply Chain Understanding
- Geographical awareness
Languages
English
Advanced
C1
Russian
Upper intermediate
B2
Spanish
Beginner
A1
Armenian
Native or Bilingual
Personal Information
Title: TOURISM MANAGER, LOGISTIC AGENT, LECTURER
Timeline
Lecturer of Tourism
Yerevan State Humanitarian-Technical Collage
09.2023 - Current
Logistics Specialist
Arios Group LLC (AGD)
08.2021 - 09.2023
Travel Consultant
Blackstone Travel LLC
01.2017 - 04.2023
Travel Consultant
Itour Travel Agency
03.2016 - 10.2016
Head of Outgoing Tourism Department
Shelby Tour LLC
10.2014 - 11.2015
Outgoing Tour Manager
L&I Tour
05.2014 - 09.2014
Tour Manager's Assistant
Elitar Travel
05.2013 - 09.2013
Incoming Travel Manager (Intern)
First Travel And Service
04.2012 - 09.2012
Bachelor's - Tourism Management
Armenian State University Of Economics
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