Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Hobbies and Interests
Languages
Timeline
Generic

Naregh VICTOR AGELAGA

Saranac,MI

Summary

Hardworking and passionate Pharmacist providing leadership and excellent service. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Volunteer/Missionary

Resonate Global Mission
12.2018 - Current
  • Learned French and obtained a fluency level of B2 in one year.
  • Help refugees’ network with various associations and organizations in the area which provide various services like language training, clothing, food etc
  • Helped our refugee work team manage processes and remain successful and operational.
  • Mentored local leaders, fostering their growth and empowering them to take on greater responsibilities within the community.
  • Fostered an inclusive atmosphere where individuals from different backgrounds could come together to form a united community working together to help refugees.
  • Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
  • Raised awareness of critical social issues affecting the refugee community by conducting workshops.

Overnight Pharmacist

CVS Pharmacy
06.2021 - 08.2021
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.
  • Increased immunization rates in the community by administering vaccinations during flu season.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Maintained appropriate drug records and completed reports as necessary.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.

Pharmacist-in-Charge

CVS/Pharmacy
04.2018 - 11.2018


  • Hired and was responsible for a large and diverse team
  • Collaborated with teams across the district (having been a floater) to ensure that call offs and no shows were always covered in order not to disrupt my pharmacy business.
  • Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
  • Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
  • Leveraged company's technology to optimize workflow within the pharmacy environment, increasing overall operational efficiency.
  • Implemented cost-saving measures within the pharmacy department without compromising quality of service or patient care standards.
  • Maintained a clean and organized pharmacy workspace, adhering to strict sanitation guidelines for the safe handling of medications.
  • Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
  • Served as the primary point of contact for regulatory audits and inspections, demonstrating the pharmacy''s commitment to operational excellence.
  • Conducted regular staff meetings to keep employees informed about company updates, policies, regulations, and professional development opportunities.
  • Prepared customized compounded medications per physician orders when commercially available formulations were not suitable for individual patient needs or preferences.
  • Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
  • Designed and implemented continuing education programs for staff members, keeping them up-to-date on industry trends, new medications, and best practices in pharmaceutical care.
  • Enhanced patient safety by implementing a thorough medication review process and addressing potential drug interactions.
  • Ensured proper storage conditions for temperature-sensitive medications, maintaining product integrity and minimizing waste due to spoilage.
  • Assisted patients with selecting appropriate over-the-counter products based on their symptoms or medical history while educating them about potential side effects or interactions with other medications they may be taking.
  • Counseled patients regarding proper intake of medications.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.

Staff Pharmacist Floater FT

CVS/Pharmacy
02.2015 - 03.2016
  • Carried out the responsibilities of a Pharmacist, offering good patient counseling and always putting the customer first
  • Collaborated with colleagues on-going projects, sharing knowledge and expertise while working together towards common objectives.
  • Served as a dependable team member, being a floater, ensuring that quality and standards were never compromised.
  • Enjoyed the dynamics of working with a different team every few weeks and still holding them accountable to company standards.
  • Treated all team members with respect and carried out my duties at each store like it was my own store.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • As a “visiting pharmacist”, it was easy to see when stores needed help and offering advice and suggestions on how to improve.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.

Executive Team Leader (Pharmacy)

Target Pharmacy
04.2013 - 02.2015
  • Helped Target guests by compounding and dispensing medications accurately and providing patient counseling, including clinical pharmacy services such as Diabetic Care and monitoring, Hypertensive care and Immunization
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Increased employee retention rates through targeted talent acquisition strategies.
  • Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
  • Led a dynamic and diverse Pharmacy team and continually challenged them to do better by setting expectations and driving necessary change in pursuance of Targets' goals
  • I extensively interacted with Doctors daily, ensuring that the appropriate medications were being prescribed and that guest were getting cost effective regimens.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered high-quality results by setting clear expectations, providing resources, and closely monitoring progress.
  • Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
  • Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
  • Built relationships with team members to encourage willingness to address concerns and issues.

Pharmacist in Charge (FT)

CVS/Caremark Pharmacy
05.2012 - 04.2013
  • As pharmacy manager I was responsible for the overall productivity of my store
  • Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
  • Went from a guest satisfaction score of 83 to 94 in two months thereby achieving excellence.
  • Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
  • Attained a KPM (Key performance measure) of 91.
  • Assisted patients with selecting appropriate over-the-counter products based on their symptoms or medical history while educating them about potential side effects or interactions with other medications they may be taking.
  • In the SCS store, I took the pharmacy out of a challenge status in one month
  • Stood out in the district as the pharmacy with the best action plans
  • Named action plan expert in the district
  • Got enrolled in The Emerging Leaders Program, being trained to be a Pharmacy Supervisor.

Staff Pharmacist (FT)

CVS/Caremark Pharmacy
09.2011 - 05.2012
  • Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
  • Supported the pharmacist in charge and worked as a team for the successful running of the Pharmacy.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Increased immunization rates in the community by administering vaccinations during flu season.
  • Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
  • Attained zero customer complaints throughout my entire time at the store and a consistent guest satisfaction score of 94
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.

Pharmacy Technician

CVS/Caremark Pharmacy
10.2009 - 10.2010
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.

Education

MBA - Business Administration

Oakland University
Rochester Hills, MI
05.2015

Bachelor’s degree in pharmacy, B. pharm. - Pharmacy

University of Jos
Jos, Nigeria
07.2005

Skills

Communications

Customer Service

Patient Care

Collaboration

Autonomy

Analytical Skills

Attention to detail

Leadership

Problem Solving

Inventory management

Compassion

Business Ownership

Certification

  • NABP Registered Pharmacist
  • Michigan preceptor license
  • Immunization certification

Affiliations

  • American Pharmacist Association, APhA
  • Michigan Pharmacist Association, MPA
  • Nigerian Pharmacist Association, NPA
  • Conseil national des évangéliques de France, CNEF
  • Fédération Française de Roller et Skateboard, FFRS

References

  • Albert Strydhorst, Timothy Leadership Training Institute (TLTI), 3233 Burton Street SE, Grand Rapids MI 49546, strydal@yahoo.ca, 616-808-7154
  • Maxwell Anekwe, Pharmacy Manager, CVS Pharmacy, San Antonio, 210-291-9872, Maxwellanekwe@yahoo.com
  • Yassir Algiery, Pharmacy Manager, CVS Pharmacy, 313-348-9500
  • Soji Apampa, The Integrity Organisation, Suite D9, Rukayyat Plaza Plot 93 Obafemi Awolowo Way, Jabi Abuja, Nigeria, +248 919 185 4506, info@integritynigeria.org

Hobbies and Interests

  • Biking
  • Gym
  • Roller blading

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Overnight Pharmacist

CVS Pharmacy
06.2021 - 08.2021

Volunteer/Missionary

Resonate Global Mission
12.2018 - Current

Pharmacist-in-Charge

CVS/Pharmacy
04.2018 - 11.2018

Staff Pharmacist Floater FT

CVS/Pharmacy
02.2015 - 03.2016

Executive Team Leader (Pharmacy)

Target Pharmacy
04.2013 - 02.2015

Pharmacist in Charge (FT)

CVS/Caremark Pharmacy
05.2012 - 04.2013

Staff Pharmacist (FT)

CVS/Caremark Pharmacy
09.2011 - 05.2012

Pharmacy Technician

CVS/Caremark Pharmacy
10.2009 - 10.2010

MBA - Business Administration

Oakland University

Bachelor’s degree in pharmacy, B. pharm. - Pharmacy

University of Jos

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Naregh VICTOR AGELAGA