Narek Loryan
Glendale
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. Calling insurances, getting breakdown and benefits, coverages. Working with orthodontist side by side during exams. Ability to work overtime as needed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
HeroDVO Kids Dental Place
12.2021 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Checked insurances, coverages and eligibility.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maximized the appointment schedule
Orthodontic Treatment Coordinator
HeroDVO Kids and Teens Dental Place
02.2025 - Current
- Responded promptly to customers’ needs by discussing treatment options and preparing financial arrangements with patients, as well as having financial discussions with delinquent accounts.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Directly worked with orthodontists during the exams
- Assist with phone calls and patient check-out
- Introducing fee quotes.
- Working with PPO insurances and coverages
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Front Desk Receptionist & Dental Assistant
Kidz Anesthesia Centre
08.2025 - Current
- Greeted and checked in patients, ensuring a warm welcome and efficient registration process.
- Managed multi-line phone system, directing calls promptly to appropriate dental staff.
- Scheduled appointments using dental management software, optimizing patient flow and reducing wait times.
- Maintained accurate patient records and confidentiality in compliance with HIPAA regulations.
- Trained new front desk staff on procedures and customer service practices, fostering a collaborative work environment.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Assisted in preparing treatment rooms and ensuring cleanliness for patient comfort.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
Check-in Agent
Zvartnots Internacional Airport
02.2020 - 08.2020
Customer Service Representative
Buy.am
08.2015 - 02.2020
- I started working as customer service representative in Buy.am which is located in Yerevan, Armenia after working for them i got promotion to project manager.
Education
College Degree - Psychology
Los Angeles Valley College
08.2025
High school diploma - undefined
Yerevan05.2009
Skills
- Military Experience
- Troubleshooting
- Operating Systems
- Communication skills
- Project Management
- Behavioral therapy
- Technical Support
- Microsoft Windows
- EClinicalWorks
- Dental Receptionist
- Software Troubleshooting
- Front desk
- Sales
- IT Support
- Help Desk
- Computer Networking
- Psychology
- Computer skills
- Customer service
- Time management
- Cash handling
- Team collaboration
- Appointment scheduling
- Medical terminology
- Dental terminology
- Insurances
Certification
- CPR Certification
- Driver's License May 2021 to August 2025
Languages
English - Fluent
Russian - Expert
Armenian - Expert
Personal Information
Work History
01-2013
Interests
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Video Gaming
- Swimming
- Camping
Timeline
Front Desk Receptionist & Dental Assistant
Kidz Anesthesia Centre
08.2025 - Current
Orthodontic Treatment Coordinator
HeroDVO Kids and Teens Dental Place
02.2025 - Current
Front Desk Receptionist
HeroDVO Kids Dental Place
12.2021 - 02.2025
Check-in Agent
Zvartnots Internacional Airport
02.2020 - 08.2020
Customer Service Representative
Buy.am
08.2015 - 02.2020
College Degree - Psychology
Los Angeles Valley College
High school diploma - undefined
Military Service
- Branch: Air National Guard
- Service Country: Armenia
- Rank: Staff Sergeant
- December 2010 to December 2022
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