Narek Toranyan
Glendale,CA
Summary
A versatile expert with over 3 years of experience as a Restaurant Manager and 4 years as a Dispatcher, skilled in managing operations across the restaurant and transportation industries. Expert in ensuring exceptional service delivery and maintaining operational efficiency. Proficient in budgeting, cost control, staff training, and performance management, alongside expertise in dispatch software, routing, and scheduling. Demonstrates excellent problem-solving, communication, and organizational skills, capable of handling multiple priorities in fast-paced environments. Committed to achieving customer satisfaction and operational excellence, fostering strong relationships across teams, and driving business success.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Kings Kitchen LA LLC
05.2023 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Dispatcher
Pacific Eagle Trans. Inc,
04.2021 - 04.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
High School Diploma -
Glendale High School
Glendale, CA06.2023
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Data Entry
- Prioritizing calls
- Stress Tolerance
- Route Planning
- Customer Relationship Management
Languages
Armenian
English
Additional Information
Administration Assistant
Glendale High School
August 2022- Present
- Ability to maintain confidential information
- Leadership role helping fellow students
- Organizing pick ups, or deliveries of school supplies
Armenian Youth Federation
Glendale, CA
February 2021- August 2023
- Assisted in ongoing Armenian National events; Armenian Genocide, Armenian Easter, and the Armenian New Year
- Helped set up different events, whether it was local or widespread
Timeline
Restaurant Manager
Kings Kitchen LA LLC
05.2023 - Current
Dispatcher
Pacific Eagle Trans. Inc,
04.2021 - 04.2023
High School Diploma -
Glendale High School
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