Narellah Carrasco
Santa Maria,CA
Summary
Adept at managing high-stress situations and fostering teamwork, I significantly enhanced dispatch operations at San Luis Obispo County Sheriff. Skilled in data entry and active listening, my approach prioritizes public safety and efficient incident response, ensuring seamless emergency support and superior service in both law enforcement and retail environments.
Overview
2
2
years of professional experience
Work History
Dispatcher
San Luis Obispo County Sheriff
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Sales Assistant
Lowe's
09.2022 - 10.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Communications
Allan Hancock College
Santa Maria, CASkills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Memory retention
- Typing speed
- Teamwork
- Time management
- Prioritizing situations
- Attention to detail
- Multitasking
- Active listening
- Decision-making
- CPR and first aid
- Self motivation
Languages
Spanish
Professional Working
Timeline
Dispatcher
San Luis Obispo County Sheriff
11.2023 - Current
Sales Assistant
Lowe's
09.2022 - 10.2023
Communications
Allan Hancock College
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